3 May 2010 | Collaborate, May 2010
The main advantage of executing a survey by own staff is saving money and developing internal capabilities. However, it’s highly advisable to seek the assistance of a professional source; especially if conducting surveys is not a common activity in the organization and/or if the questionnaire instrument needs to be designed from scratch.
2 April 2010 | Collaborate, April 2010
Satisfaction measurement is of special interest to the business community; measuring satisfaction of various stakeholders is a key quality/business excellence practice; e.g. in ISO 9001, Baldrige, and EFQM.
31 March 2010 | Chemical World
Thanks to the rapid changes in industry and market trends, the employment market is full of opportunities for top talent to move up the corporate ladder. Increasingly, the customer too has a plethora of options to choose from.
18 September 2009 | The Economic Times
It was 1995 and Wipro was just starting to write its prodigious offshoring story. A relatively small company with a focus on software products, it had recently launched its global software and R&D services divisions.
23 March 2009 | Business Standard
Our healthcare system is notorious for its high costs, which Indian’s have traditionally assumed to be the price for excellence. Some Indian healthcare is truly superb, but we now know that serious quality problems also plague the system.
8 December 2008 | Chemical World
It takes a disaster to galvanise people to action – ironic but true. Devastating disasters such as the Bhopal gas tragedy, Chernobyl and the 9/11 attacks underscore the need for stringent safety norms and preparedness to deal with both phenomenal catastrophes and smaller emergencies and accidents. Today, top management teams of organizations gear up to counter natural disasters like earthquakes, fires, floods and hurricanes, man-made mishaps like nuclear accidents, toxic chemical leaks, and relatively new forms of threat such as terrorist attacks, which can cause large scale destruction within seconds. This, incidentally, is aside and apart from implementing basic safety rules.
November 2008 | Dignity Dialogue
“Quality begins on the inside…and then work its way out” A living example, Suresh Lulla turned in his US citizenship to return to India in the 80s, when there was no indication of an economic boom.
20 March 2008 | Business Standard
Dr Joseph M Juran, one of quality’s most influential pioneers, transmigrated on Thursday, 28 February, at the age of 103. Dr Juran. My Guru
04 March 2008 | Livemint.com
Joseph M. Juran, who helped establish the field of quality management and wrote the Quality Control Handbook, which taught manufacturers Worldwide how to be more efficient and productive, died on 28 Feb in Rye, New York, where he lived with his wife of 81 years, Sadie. He was 103.
20 November 2007 | domainb.com
Qimpro was established in 1987 as the sole Indian affiliate of the Juran Institute, one of only 10 such affiliates worldwide. Suresh Lulla, founder, Qimpro, talks to Sourya Biswas on 20 years of helping Indian companies assimilate the quality culture.
November-December 2007 | Chemical World
Fundamental to the success of any organisation is self awareness. In other words, a firm needs to know its degree of effectiveness, and whether it has achieved the desired results.
October 2007 | domainb.com
Known as bestprax.com, this “by invitation only” web-enabled service seeks to enable aspiring Indian organisations to accelerate their transformation process.
September-October 2007 | Chemical World
What makes customers stay or stray? The quest for more concrete and meaningful answers to this classic consumer behaviour - has spewed forth several models and concepts, which attempt to complement the standard satisfaction criteria.
May-June 2007 | Chemical World
Innovation and value creation might be current management buzzwords... but they come with a huge dollop of reality bytes. While value to a customer is products & services that understand & satisfy his spoken & latent needs, value to employees translates into empowerment, motivation, rewards and recognition.
5 June 2006 | Omega, Vol 34, Issue 3, June 2006
This article proposes a framework for an effective and economical implementation of the ISO 9001:2000 QMS in small businesses. Unlike the traditional one-shot approach to ISO 9001:2000 implementation, the proposed framework is built on four premises, utilizing an incremental approach that considers the specific characteristics of small businesses.
May 2006 | Imperative
Corporate Governance and social responsibility are more than attractive corporate buzzwords. The role of the private sector is being redefined to include a commitment to sustainable development. Despite a strong business case, convincing companies that they stand to gain by adopting sound business practices has proved to be an uphill task.
May-June 2006
Globally, the concern for environmental damage by polluting industrial practices has reached a feverish pitch. Proactive waste management systems practised today are still in the ‘end-of-the-pipe’ phase.
10 October 2005 | Bombay Management Association
Few services affect the lives of people so directly and personally as those offered by health care professionals. Quality determines how successfully we prevent and treat physical and mental illness - key concerns affecting the lives and well-being of our patients and their families.
August 2005 | Chemical Engineering World
Although the principles of quality cost analysis are valid for all kinds of businesses, applying them in a practical way to a specific situation requires a flexible approach to match the economics and practices of an individual business.
June 2005 | Chemical Engineering World
Process industries are generally engaged in performing physical and chemical changes on materials. In order to build the desired properties, performance characteristics and economics into the finished products, processes must be controlled.