09 October 2014 | 26th QualTech Prize
Millions of people in India are disabled and 50% are preventable disabilities viz. cataract and clefts etc, can be cured with fairly low cost and others can be prevented. Empowerment for Health is a process in Health Promotion through which people gain greater control over decisions and actions affecting health.
09 October 2014 | 26th QualTech Prize
Refurbishment involves repairing & reconditioning of existing assets lying in warehouses, which are returned from site due to site upgrades, malfunction, site consolidation, etc. Authorized vendors perform refurbishment, after which, independent third party RPDI agency inspects and provides clearance. Cleared products are then re-deployed at sites.
09 October 2014 | 26th QualTech Prize
Among the 15 telecom circles of Indus Towers, this was the only circle that had not reached the benchmark of 99.95% network availability. Coupled with highest diesel consumption, this circle has remained a challenge since inception. This project was launched to change not only the results but also perception on circle.
09 October 2014 | 26th QualTech Prize
Creating “Model Branches” by introduction of innovative benchmark practices along with 5S concept to provide superior experience to the customers, partners and employees was the main objective of ABFSG.
09 October 2014 | 26th QualTech Prize
The client is a leading USA health Insurance Provider who has out-sourced Case Review & Enrollment work to HGS. New-hires need to undergo 27 Days of process training post which live cases are assigned to them. They need to process a minimum 10 live cases with 95% accuracy to be certified.
09 October 2014 | 26th QualTech Prize
A Surrendered policy creates a vicious cycle adversely affecting all stakeholders in the Insurance business. For Customer it means Loss of Family’s financial protection , Loss of premium paid till date and loss of Maturity / Survival Benefits and Tax Benefits .For Insurance company, it means Cost of acquisition not recovered , Loss of renewal income , Lower profitability & New Business margin and Lack of pool of money to ensure a stable insurance solvency base.
09 October 2014 | 26th QualTech Prize
Visits by Leadership Teams to offices used to become grievance redressal forum since the traditional way of raining queries/complaints to HO was through mails and phone calls that did not foster accountability and internal customer satisfaction. Even within HO, complaints often stretched for days.
09 October 2014 | 26th QualTech Prize
The Katara Hills is the target venue that will provide a luxurious living lifestyle, together with an authentic and enriching cultural experience for the community. This project shall provide a platform for people of the world to come together and share the wealth of their vibrant cultures to nurture understanding and peace.
09 October 2014 | 26th QualTech Prize
Business Leakage ( BL) is policies getting cancelled prior to enforcement (NPW) & post enforcement (NTU). By reducing BL project directly contributed to revenue generation which impacted the profitability of MLI as BL results in revenue loss and higher operational costs. It also results in lower conversion ratio of P2A.
09 October 2014 | 26th QualTech Prize
Telecom operators provide network connectivity through BaseTransceiverStation(BTS) mounted on geographically distributed towers which are powered through grid or diesel gensets (DGs). Tata Teleservices(TTL) under “Project Optimus” have a bouquet of green initiatives optimizing consumption of energy from grid and DGs and optimization of the network elements increasing efficiency of operations.
09 October 2014 | 26th QualTech Prize
The project describes the measures taken within TTL ecosystem to reduce the Unsolicited commercial communication (UCC) complaints against unregistered telemarketers by 85% from July 2013 to Nov 2013
09 October 2014 | 26th QualTech Prize
HDFC Bank provides full range of financial products and banking services to its customers. Top retail services include Savings account, Loans, Demat, Trading, Customer Instructions, NEFT / RTGS, Service forms.
09 October 2014 | 26th QualTech Prize
Logistics Control Unit which is responsible for the dispatch of policies had the issue of Return to Origin which was around 16% which is a source of potential customer dissonance and visible source of reputation risk for the organization.
09 October 2014 | 26th QualTech Prize
To enhance the client experience while meeting regulatory requirements, the Clientonboarding team is consistently looking to improve the existing processes front-2-back for new client adoption and periodic reviews globally.
09 October 2014 | 26th QualTech Prize
Noise Dashboard (NDB) is an award winning mechanism to control the outliers in transaction environment (transactions that breach the delivery timelines). It is a structured and comprehensive way to drive the process performance.
09 October 2014 | 26th QualTech Prize
The initiative is a Unique Premium Banking Program aimed at providing seamless and Technology Driven NRI Banking Services to NRIs who are spread over 100 countries and are unavailable face to face most of the time.
09 October 2014 | 26th QualTech Prize
Technical Accounting is an important part of the Ceded Reinsurance organization. Within this function, the monthly CRA run process is responsible for the actualization of the settlements with our esteemed reinsurer, brokers and captives.
09 October 2014 | 26th QualTech Prize
The accounting and collection processes ensure that payments due have been received, allocated in system or queried on a timely basis to Underwriting/brokers/onshore NA PAC team.
09 October 2014 | 26th QualTech Prize
Asia Service Centre-India (ASCI) processes Health & Dental claims for Sun Life Financial, Canadian Operations. ASCI handle processing of Claims submitted by policy holder.
09 October 2014 | 26th QualTech Prize
The biggest challenge for Telecom industry today is customer churn. With a number of players in the industry customers switch providers very often.