9 November 2017 | 29th QualTech Prize
JSW Group is into the core sectors of Steel, Energy, Cement and Infrastructure and is India's largest steel producer. GBS, a captive shared services for JSW, started operations in 2016 covering Procure2Pay, Record2Report, Order2Cash & Hire2Retire
9 November 2017 | 29th QualTech Prize
The success of the RM- Customer engagement program broadly depends on the capability of the RM to connect with the Customers on a real time basis. This called for an innovative solution for instant customer contact opportunities.
9 November 2017 | 29th QualTech Prize
YES BANK provides one of the most competitive Personal Loan Products to meet the Customer requirements. It was observed that, it took over 10-15 days before they received the loan disbursement leading to high Customer dissatisfaction
9 November 2017 | 29th QualTech Prize
One of the most common marketing channel for product penetration for banks is sales through on field sales executives. Due to lack of valid client credentials/ information the rejection of lead generated is high at backed.
9 November 2017 | 29th QualTech Prize
Digital Era is redefining Customer Loyalty. Banks bombards their customers with innumerable vanilla offers which are not always as per customer’s needs/preferences. Thus the effective usage is low and customer tendency to switch is more.
21 October 2016 | 28th QualTech Prize
In the financial services business where our products are intangible, ensuring process robustness & consistent delivery is critical to gain & retain the customer. We at ABFSG needed a holistic model to understand process effectiveness which applies to all processes across financial services, is measurable, scalable and easy to decode.
21 October 2016 | 28th QualTech Prize
Financial sector business employees are placed at distant locations from head office. They deal with different set of customers, with high expectations. Team members have to deal with various challenges on day to day basis. Quality Circle methodology grooms them to be self-dependant andcoaches to generate solutions effectively.
21 October 2016 | 28th QualTech Prize
The Internal Job Posting (IJP) is an integral part of our Human Resources policies aimed towards engaging employees & giving them career progression in their desired function area. Capitalizing on our existing human capital & enhancing the productivity of employees through various avenues is our key focus area for process improvement.
21 October 2016 | 28th QualTech Prize
Brillio was born in January 2014 to lead the industry in digital transformation. With this vision, it was imperative to have a benchmark story to drive this commitment internally. Brillio adopted a cloud First, Mobile must approach that automated the entire business processes with zero code foot print onpremise
21 October 2016 | 28th QualTech Prize
As a part of support Capgemini is managing and supporting various BW business processes in Client BW systems. Archival is critical activity for data volume management and the chosen sample of data targets takes 18 days to complete. This increases the backlog, impacts space utilization and affects customer satisfaction.
21 October 2016 | 28th QualTech Prize
To address critical risks faced by farmers; bring them into the financial inclusion ambit and enhance their income/productivity the “Kisan Dhan Vikas Kendra is conceived. A meaningful engagement/ empowerment of the farmer is sought to be achieved through this approach by making the farmer financially and digitally literate
21 October 2016 | 28th QualTech Prize
L&T Infotech offers services and solutions to several banking customers on various sectors like AML, Risk & Compliance, Fraud-Loss mitigation, KYC, investments & mutual funds etc. As per MSA, we must improve our productivity by 10% every year, and delivering services with agreed quality (1 defect/50 days of effort).
21 October 2016 | 28th QualTech Prize
This project was initiated to provide faster resolution to the customer change requests basis the customer feedback reports and grievances related to TAT for resolution. Base line was 74% cases in 7 Calendar days project team took a decision to process 90% requests in 7 Calendar days in order to enhance satisfaction.
21 October 2016 | 28th QualTech Prize
The retention rate for Max Life had gone flat at 83%. We risk business leakage of - 1000 cr annually. Further it will have an impact on market leadership on all key health parameters. A Six sigma project was initiated with a baseline of 83.5% and a target of 86%.
21 October 2016 | 28th QualTech Prize
This project of enhancing ECS registration for Western Region is directly linked with Customer Satisfaction, Distributor Satisfaction, Operational Efficiency & Future Revenue Collection which are our key organizational goals. In order to systematically bridge the gaps in ECS registration process & sustain the improvement, this black belt project was initiated.
21 October 2016 | 28th QualTech Prize
The early mortality experience, a critical vector in product pricing & claims performance, stood at Crude Death Rate of 3.2 against assumption of 1.5, thus adversely impacting company’s profitability & repute. This signified the need of dedicated focus around it, leading to conception of Project Lakshya 1.5.
21 October 2016 | 28th QualTech Prize
To invest in MF it is mandatory for the investor to be KYC Compliant Once KYC done the new investor can be on boarded online without the requirement of submitting a physical account opening form The above process is similar for partners also to get empanelled
21 October 2016 | 28th QualTech Prize
The Project is aimed at creating a difference in way sales are done in the sector which is the second highest contributor to India's GDP. As the country moves to a digital era, we thought to ourselves why can’t we make home buying online.
21 October 2016 | 28th QualTech Prize
Energy consumption in our campus is varied from 45 lakh to 50 lakh kWh units/month and the cost is INR 3.5 cr to 4.0 cr.
21 October 2016 | 28th QualTech Prize
Yes Bank has a strategic objective to grow the granular MSME Loans portfolio. The erstwhile credit appraisal mechanism of subjective decision making is a deterrent to efficiently grow SME Loans portfolio. Hence, statistically developed application and behavioural scorecard developed for scientific decissioning