6 & 7 November 2019 | 31st QualTech Prize
HDFC Life is one of India's leading life insurance companies, offering a wide range of individual and group insurance solutions that meet various life stage needs of customers, including Protection, Pension, Savings & Investments, Health, etc.
6 & 7 November 2019 | 31st QualTech Prize
FINRA (Financial Industry Regulatory Authority) rule 2090, states that B2B entities must undergo ‘Know Your Customer’ screening.
6 & 7 November 2019 | 31st QualTech Prize
Our client, a global leader in computer technology, reaches out to potential customers through third party websites and other social media forums.
6 & 7 November 2019 | 31st QualTech Prize
Our client is a leading online marketplace provider for plumbing and heating products. eClerx team receives partial information of these products from client as excel files. We provide our support in enriching the description and specification of these products.
6 & 7 November 2019 | 31st QualTech Prize
With its vision of “Banking the Unbanked”, HDFC Bank launched 2500+ branches across rural/semi urban areas, contributing to financial inclusion of Bottom of Pyramid populace.
6 & 7 November 2019 | 31st QualTech Prize
Every large organization should continuously identify any new risks in processes, systems and tools and implement appropriate controls to mitigate the risk.
6 & 7 November 2019 | 31st QualTech Prize
A child needs to be given time, love, affection and guidance, in order to consistently meet emotional dependency need. Happiness inculcates a habit of lifelong learning by creating a positive and supportive environment for learning.
6 & 7 November 2019 | 31st QualTech Prize
Children’s appreciation for nature develops at a young age, so we begin environmental education for kids as early as possible. Tough Montessori Method is a well-known early childhood education philosophy.
6 & 7 November 2019 | 31st QualTech Prize
In Chat Repair function of eClerx, agents interact with their client’s customers to resolve issues related to client services.
6 & 7 November 2019 | 31st QualTech Prize
Our client is an leading Internet & Telecom service provider in United-States. We provide customer care services to client by troubleshooting issues via CHAT.
6 & 7 November | 31st QualTech Prize
Omnichannel was one of the key programs conceptualized to provide customers with a seamless service experience across channels and devices in a customized and simplified fashion.
6 & 7 November 2019 | 31st QualTech Prize
The Fixings team at eClerx, was working in a frenzy to complete their tasks of calculating interest and generating cash flows for Interest Rate Trades.
6 & 7 November 2019 | 31st QualTech Prize
Increase in complaints due to double payment debits and policy lapsation as a result of irregular auto-pay transactions demanded diagnosis which revealed two-fold problems
6 & 7 November 2019 | 31st QualTech Prize
Aditya Birla Sun Life Insurance Co. is the protection arm of Aditya Birla Capital with a revenue of 5900 crore and a customer base of 17 lakhs. It has multi-channel distribution strategy with DM channel contribute 5% of total sales.
6 & 7 November 2019 | 31st QualTech Prize
Aditya Birla Finance Limited is a lending arm of Aditya Birla Capital providing loan to corporates, SMEs, HNIs.
6 & 7 November 2019 | 31st QualTech Prize
According to IBEF, insurance penetration in India is 3.69% in 2017 with growth potential of 12-15 % CAGR. Aditya Birla Capital has a vision to provide complete money solutions right from cradle to grave.
6 & 7 November 2019 | 31st QualTech Prize
ABFL being financing arm of Aditya Birla Capital cater financing needs of its customer through offering solutions such as Personal-loan, business-loan, mortgage-loan, LAS etc. In line with Mission-Q360, ABFL set up Digi-lending vertical to offer loan on digital platform.
6 & 7 November 2019 | 31st QualTech Prize
Pre-Issuance Welcome call is a mandatory on-boarding procedure where the personal and policy details of the customers are verified without which policies are not issued. This initiative has greatly helped in increasing persistency and decreasing mis-selling percentage.
6 & 7 November 2019 | 31st QualTech Prize
We are a captive Shared services for JSW group covering Finance and Account, procurement and HR Operations for 6 Business and 25 Locations.
6 & 7 November 2019 | 31st QualTech Prize
Opening a Bank account is not just a business transaction but is considered the start point of a long-term banking relationship between client and Bank. A good customer experience at onboarding stage lays the foundation of a long-term relationship beneficial for both.