21 October 2016 | 28th QualTech Prize
In current scenario the bank/FI’s, Sanction’s loans with few hours, however actual disbursal takes 1-2 Days. Customer expectations with growing digitization, now expects banking services availability at fingertip. Retail lenders which are quick to adept to these requirements will only survive in highly competitive market in long term.
20 October 2016 | 28th QualTech Prize
Lenovo Manufacturing planned to improve Rolled Throughput Yield (RTY) metric in FY1516 as a part of continual improvement in Process Quality. FPY is already sustained >99.60% as yield rate at the end of process & objective of selecting RTY is to improve pass yield rate at each individual stage.
04 December 2015 | 27th QualTech Prize
Strong Dealer Network is key for supply chain intensive business. Dealer incentive programs differ from other incentive programs as the recipients are not employed by the company.
03 December 2015 | 27th QualTech Prize
The nature of our business puts lot of emphasis on the role of financial advisors who are instrumental to achieving a healthy market share. Therefore it is vitally important to ensure that the advisors feel engaged and empowered enough to realize their full potential and deliver towards achieving business impact.
03 December 2015 | 27th QualTech Prize
Dell provides Revenue Cycle Management services to a leading US Billing office. Remittance Processing Operations Team manages millions of Payments and Correspondences using Dell proprietary software and update it in Customer application. Team’s goal is to complete processing of the batches within 5 Days of its creation with >99% Quality.
03 DEcember 2015 | 27th QualTech Prize
Dell manages the payer operations for a leading insurance company in USA. This team operates with 85 associates and process around 1, 00,000 claims/month. After initial review, it will go to ACAS, where the system will automatically pay/deny certain percentage of claims and remaining hold claims which require manually review.
03 December 2015 | 27th QualTech Prize
Automation of Limit Setting Process of Agriculture and mortgage loans
03 December 2015 | 27th QualTech Prize
First call resolution involves properly attending to the customers need the first time they call and thereby eliminating the need to follow up a second time.
03 December 2015 | 27th QualTech Prize
BI tool and mobile App implemented to replace traditional way of reporting. It has enabled the users to easily consolidate, search, and visually analyse all their data for unprecedented business insight, also includes all major sales KPI’s under single view.
03 December 2015 | 27th QualTech Prize
The main task of Indus to provide a regulated supply of 48V DC to the active telecom companies on a shared basis. Towards this objective, the DG sets provide the power backup in the absence of electricity supply.
03 December 2015 | 27th QualTech Prize
Repeat content pertains to customers calling back in queue due to various factors like unavailability of resource or line, status checks during peak intervals, lesser first call resolution resulting into higher contact center operating cost, reduced customer delight, higher agent churn rate, elevated service requirement, dip in quality service provided.
03 December 2015 | 27th QualTech Prize
Improving Persistency is one of the Keypillar of Maxlife.It is calculated as a %age of policyholders that continue to pay their renewal premiums and remain on our books year on year
03 December 2015 | 27th QualTech Prize
Word of mouth, Customer referrals are valuable business enhancement tools. However Max Insurance chose to maximize this concept based on customer satisfaction by converting satisfied customers into business assets to increase sales dramatically.
03 December 2015 | 27th QualTech Prize
Persistency ensures that customers keep enjoying the benefit of Insurance cover which is the basic premise of purchasing the same. It also plays a critical role in organization’s revenue achievement.
03 December 2015 | 27th QualTech Prize
Bancassurance is the 2nd highest channel of sale at Max Life Insurance .The Insurance company sellers work closely with the Bank sellers and pitch insurance policies to Bank Customer basis their requirement.
03 December 2015 | 27th QualTech Prize
This project is for a top social media giant who is one of our main revenue generating clients as well. Warm leads provided are used to call the prospect advertisers and qualify them on the basis of preset thresholds.
03 December 2015 | 27th QualTech Prize
This project was done for a major telecom’s inbound customer service line of business. Advisors are pitching for relevant product/s to the customer based on their usage on every available opportunity on call.
03 December 2015 | 27th QualTech Prize
It was felt that the Sales team is not fully equipped in the market to have the information on the Go to carry out his work effectively.
03 December 2015 | 27th QualTech Prize
This initiative focuses on innovative use of media for social transformation, to enable India’s inclusive growth and development.
03 December 2015 | 27th QualTech Prize
Introduction of Direct Banking was a first step towards promulgating the idea of “Virtual Bank”. Initially banking without a physical presence was met with trepidation as customers were accustomed to long-standing personal relationship with their local bank.