29 November 2018 | 30th QualTech Prize
To encourage employees to be a part of continuous operational improvements resulting in higher customer convenience and employee satisfaction we ran a campaign named #MakeItEasy.
29 November 2018 | 30th QualTech Prize
HDFC Bank, largest bank in terms of market capitalization, had a book size of approx. 8.6 Lakh Crore as on 31st Mar 2017.
29 November 2018 | 30th QualTech Prize
Key factors affecting service quality include the speed of service, availability of the service 24*7, accuracy of processing that determine CSAT level of an
organization.
29 November 2018 | 30th QualTech Prize
Project selection at Max Life is done through a systematic approach. We have a steering committee that comprises of our COO, CFO, Strategy and Quality Leader.
29 November 2018 | 30th QualTech Prize
ABHFL has been a stellar growth story not just within Aditya Birla Group but also within the housing finance industry.
29 November 2018 | 30th QualTech Prize
Axis Bank Phone banking caters services to Retail banking, Credit card, Retail asset customers. During a senior management review it was accentuated that there was significant scope to improve customer satisfaction index and transform from a cost center to profit center.
29 November 2018 | 30th QualTech Prize
Aditya Birla Finance Limited is a lending arm of Aditya Birla Capital providing loan to corporates, SMEs, HNIs. Its Mortgage business contributes 35% of the ABFL Loan book size.
9 November 2017 | 29th QualTech Prize
Lead Management System is designed to increase new business clientele from data generated through various marketing campaigns or events, also catering to regular Client engagement, Cross-Sell and Up-Sell, Risk Profiling, and retention.
9 November 2017 | 29th QualTech Prize
With a surge in protection business and with recent amendments in Insurance Act ( sec 45 ), there was a huge responsibility on us to cater to the quantity of risk referral cases without compromising on TAT and Quality.
9 November 2017 | 29th QualTech Prize
The client was facing in migrating data from an outside source to the Murex System. This was a herculean task owing to the magnitude of the complexities involved.
9 November 2017 | 29th QualTech Prize
High temperature leading to ISP equipment rebooting card failures were frequently reported. High power consumption observed in the air conditioning system, based on measurements of electronics and air conditioning loads at all large facilities.
9 November 2017 | 29th QualTech Prize
This process provides market intelligence reports to the clients to remain competitive in the market by taking strategic decisions. Reports have to be prepared by matching millions of products online with 95% product coverage and 90% match quality.
9 November 2017 | 29th QualTech Prize
Client, a global leader in computer manufacturing wanted to decrease the fraudulent warranty claims by its customer. The business objective is to improve the computer part tracking which would help the client understand duplication of claims there.
9 November 2017 | 29th QualTech Prize
The increased number of vendors in Chat Customer care led to a fierce competition among existing players. In order to get additional business eClerx had to create a differentiator and hence a project on improving Repsat from 78.3% to 86% was started.
9 November 2017 | 29th QualTech Prize
Deal labeling is one of the most critical process in Loans process. Process had seen increase in processing time due to increase is number of new joiners. Team had to develop remedy to reduce processing time to cater upcoming high volume season.
9 November 2017 | 29th QualTech Prize
Team performed risky activities of closing inactive accounts for a multinational bank to avoid money laundering. Wrong suspension activity could expose Banks to risk of civil/ criminal penalties along with huge financial loss.
9 November 2017 | 29th QualTech Prize
The customer billing milestones Project are linked to construction progress. At GGC, Ahmedabad project, the lead time of tiling activity was 97 days against the planned time of 27 days, resulting to a loss of four billing milestones to customers.
9 November 2017 | 29th QualTech Prize
Non-voice communication plays very important role in creating customer satisfaction and delight. From the data it was observed that average audit score on non-voice communication is lower than the voice communication.
9 November 2017 | 29th QualTech Prize
Combining two or many products, insurer can offer customized solutions to the customer as per their needs and can also create differentiated proposition from competition.
9 November 2017 | 29th QualTech Prize
With increase in policies & medical requirement volume, an automated and customer friendly medical process was required. Hence, a medical automation project with online appointment and auto flow of data to different service providers.