8 November 2019 | 31st QualTech Prize
In today’s world Children spend more time in school than at home. At GIIS Ahmedabad, we understand that time spent in school has increased over the years thereby becoming outside of the home the most influential environment on a child’s health and wellbeing.
8 November 2019 | 31st QualTech Prize
Since inception, AmulFed Dairy is conceptualized as Zero Discharge plant. Entire quantity of effluent generated is recycled after treatment. Being food factory, recycled water utilization for production is very difficult.
6 & 7 November 2019 | 31st QualTech Prize
Gujarat Cooperative Milk Marketing Federation Limited (GCMMF) is an apex organization consisting of 18 District Milk Unions of Gujarat State. These milk unions are responsible for procurement of milk from milk producing farmers registered under different VDCS of respective unions.
6 & 7 November 2019 | 31st QualTech Prize
Due to the numerous product offerings, varied & complex product features, continuous changes in processes & policy information, employees and agents faced challenges to readily respond to dynamic queries raised by the customers. There was information void for specific responses to customer queries at the point of sale. Under MD & CEO, the need for bridging the gap via technology intensive solution was devised.
6 & 7 November 2019 | 31st QualTech Prize
Renewal collection is one of the most important revenue streams for an insurance company and is a major profitability driver. Our sales intermediaries form the closest customer connect, the company felt the need to empower the front line sales force through technology and data availability at fingertips.
6 & 7 November 2019 | 31st QualTech Prize
Root cause analysis of unpaid customer benefits revealed that annuity amounts have been pending for disbursal due to requirement of Life Certificate/Certificate of Existence (COE). This is largely on account of customers, being senior citizens, not being able to visit our offices for submission of required documentation.
6 & 7 November 2019 | 31st QualTech Prize
Aditya Birla Finance Limited is a lending arm of Aditya Birla Capital providing loan to corporates, SMEs, HNIs. ABFL operations embraces of 6 lines of businesses divided into multiple processes (15) and sub-processes (72) comprising of complex and manual activities.
6 & 7 November 2019 | 31st QualTech Prize
HDFC Life is one of India's leading life insurance companies, offering a wide range of individual and group insurance solutions that meet various life stage needs of customers, including Protection, Pension, Savings & Investments, Health, etc.
6 & 7 November 2019 | 31st QualTech Prize
FINRA (Financial Industry Regulatory Authority) rule 2090, states that B2B entities must undergo ‘Know Your Customer’ screening.
6 & 7 November 2019 | 31st QualTech Prize
Our client, a global leader in computer technology, reaches out to potential customers through third party websites and other social media forums.
6 & 7 November 2019 | 31st QualTech Prize
Our client is a leading online marketplace provider for plumbing and heating products. eClerx team receives partial information of these products from client as excel files. We provide our support in enriching the description and specification of these products.
6 & 7 November 2019 | 31st QualTech Prize
With its vision of “Banking the Unbanked”, HDFC Bank launched 2500+ branches across rural/semi urban areas, contributing to financial inclusion of Bottom of Pyramid populace.
6 & 7 November 2019 | 31st QualTech Prize
Every large organization should continuously identify any new risks in processes, systems and tools and implement appropriate controls to mitigate the risk.
6 & 7 November 2019 | 31st QualTech Prize
A child needs to be given time, love, affection and guidance, in order to consistently meet emotional dependency need. Happiness inculcates a habit of lifelong learning by creating a positive and supportive environment for learning.
6 & 7 November 2019 | 31st QualTech Prize
Children’s appreciation for nature develops at a young age, so we begin environmental education for kids as early as possible. Tough Montessori Method is a well-known early childhood education philosophy.
6 & 7 November 2019 | 31st QualTech Prize
In Chat Repair function of eClerx, agents interact with their client’s customers to resolve issues related to client services.
6 & 7 November 2019 | 31st QualTech Prize
Our client is an leading Internet & Telecom service provider in United-States. We provide customer care services to client by troubleshooting issues via CHAT.
6 & 7 November | 31st QualTech Prize
Omnichannel was one of the key programs conceptualized to provide customers with a seamless service experience across channels and devices in a customized and simplified fashion.
6 & 7 November 2019 | 31st QualTech Prize
The Fixings team at eClerx, was working in a frenzy to complete their tasks of calculating interest and generating cash flows for Interest Rate Trades.
6 & 7 November 2019 | 31st QualTech Prize
Increase in complaints due to double payment debits and policy lapsation as a result of irregular auto-pay transactions demanded diagnosis which revealed two-fold problems