09 October 2014 | 26th QualTech Prize
Visits by Leadership Teams to offices used to become grievance redressal forum since the traditional way of raining queries/complaints to HO was through mails and phone calls that did not foster accountability and internal customer satisfaction. Even within HO, complaints often stretched for days.
09 October 2014 | 26th QualTech Prize
The post 2010 era has seen margins decline across the Indian insurance industry. The industry saw 30% CAGR till 2010, but regulatory changes and product transition led to de-growth in the last few years. This necessitated a transformational change in distribution processes.
09 October 2014 | 26th QualTech Prize
The Katara Hills is the target venue that will provide a luxurious living lifestyle, together with an authentic and enriching cultural experience for the community. This project shall provide a platform for people of the world to come together and share the wealth of their vibrant cultures to nurture understanding and peace.
09 October 2014 | 26th QualTech Prize
Business Leakage ( BL) is policies getting cancelled prior to enforcement (NPW) & post enforcement (NTU). By reducing BL project directly contributed to revenue generation which impacted the profitability of MLI as BL results in revenue loss and higher operational costs. It also results in lower conversion ratio of P2A.
09 October 2014 | 26th QualTech Prize
Telecom operators provide network connectivity through BaseTransceiverStation(BTS) mounted on geographically distributed towers which are powered through grid or diesel gensets (DGs). Tata Teleservices(TTL) under “Project Optimus” have a bouquet of green initiatives optimizing consumption of energy from grid and DGs and optimization of the network elements increasing efficiency of operations.
09 October 2014 | 26th QualTech Prize
The project describes the measures taken within TTL ecosystem to reduce the Unsolicited commercial communication (UCC) complaints against unregistered telemarketers by 85% from July 2013 to Nov 2013
09 October 2014 | 26th QualTech Prize
HDFC Bank provides full range of financial products and banking services to its customers. Top retail services include Savings account, Loans, Demat, Trading, Customer Instructions, NEFT / RTGS, Service forms.
09 October 2014 | 26th QualTech Prize
Logistics Control Unit which is responsible for the dispatch of policies had the issue of Return to Origin which was around 16% which is a source of potential customer dissonance and visible source of reputation risk for the organization.
09 October 2014 | 26th QualTech Prize
Millions of people in India are disabled and 50% are preventable disabilities viz. cataract and clefts etc, can be cured with fairly low cost and others can be prevented. Empowerment for Health is a process in Health Promotion through which people gain greater control over decisions and actions affecting health.
09 October 2014 | 26th QualTech Prize
To enhance the client experience while meeting regulatory requirements, the Clientonboarding team is consistently looking to improve the existing processes front-2-back for new client adoption and periodic reviews globally.
09 October 2014 | 26th QualTech Prize
Dattaji Bhale Raktapedhi is the 1st NABH accredited Blood Bank in Aurangabad equipped with advanced technologies like NAT for donor screening and a proud applicant of 100% voluntary donations with collection of an average 1500 units per month.
09 October 2014 | 26th QualTech Prize
Started in 1947, Woodlands Multispecialty Hospital, Kolkata is one of the first corporate Hospitals in Eastern India It’s a 250 bedded hospital catering to patients in all major therapeutic segments. OCD’s service was sought to drastically upgrade the Laboratory Services for enhancing the experience of Clinicians, Patients and Staff.
09 October 2014 | 26th QualTech Prize
Central India Institute of Medical Sciences (CIIMS) a 180 bedded hospital predominantly offers Neuro-specialty services to patients of Central India. CIIMS has resources and progressive management. Needs arose for enhancing Clinicians experience in Laboratory services critical to improve patient care. OCD’s PEx services were roped in to meet their needs.
09 October 2014 | 26th QualTech Prize
An association exists between increased hand hygiene compliance and reduction in the infection rate of the hospital, yet a definite clinical research data connecting Staff Behaviour and Hand Hygiene is still evolving.
09 October 2014 | 26th QualTech Prize
Hospital readmission is defined as patient admission to a hospital within 30 days after being discharged. The Hospital reduced length of stay from 5.6 days (2009) to 4.4 (2013) and hence it was important to determine if there was a trend of “Rush Discharges”and subsequent Readmission within 30 days.
09 October 2014 | 26th QualTech Prize
Noise Dashboard (NDB) is an award winning mechanism to control the outliers in transaction environment (transactions that breach the delivery timelines). It is a structured and comprehensive way to drive the process performance.
09 October 2014 | 26th QualTech Prize
Technical Accounting is an important part of the Ceded Reinsurance organization. Within this function, the monthly CRA run process is responsible for the actualization of the settlements with our esteemed reinsurer, brokers and captives.
09 October 2014 | 26th QualTech Prize
The accounting and collection processes ensure that payments due have been received, allocated in system or queried on a timely basis to Underwriting/brokers/onshore NA PAC team.
09 October 2014 | 26th QualTech Prize
Asia Service Centre-India (ASCI) processes Health & Dental claims for Sun Life Financial, Canadian Operations. ASCI handle processing of Claims submitted by policy holder.
09 October 2014 | 26th QualTech Prize
Indira Gandhi Memorial Hospital (IGMH) is the only tertiary care hospital in Male under the Male’ Health Services Corporation (MHSC). 250 bedded IGMH provides tertiary care services 24X7.