04 December 2015 | 27th QualTech Prize
On our journey towards environment sustainability, a few projects based on six sigma methodology were carried out to identify and mitigate our footprint globally. GHG, water consumption and waste generation and disposal are identified as our process output impacting the environment and deterrent to achieve our target.
04 December 2015 | 27th QualTech Prize
Cup plugs are water jacket seals on engine blocks. This failure phenomenon leads to major engine seizures. This failure mode was among Top 3 contributors of warranty expenses.
04 December 2015 | 27th QualTech Prize
Dyanodrives are used to control the coal feeder output as per the need of the operations Department or as an Emergency support to sustain the boilers in case of problems in the other feeders.
04 December 2015 | 27th QualTech Prize
Tata Power Hydro generating stations are picking stations & normally loaded to their full capacity during peak load of the day.
04 December 2015 | 27th QualTech Prize
Two Micro-Watershed Management Projects (geographical area: 1376.38 Ha), are being supported by JSPL Foundation in partnership with NABARD, seeking close involvement of the user-communities, with the objective of soil, water and bio-mass conservation leading to increase in crop production and productivity.
04 December 2015 | 27th QualTech Prize
Titan started exporting watch stepper motors(Gear Boxes-GB)&components to a Swiss firm. It was our responsibility to test and ensure that the GB provided by us met the requirements of the Swiss firm.
04 December 2015 | 27th QualTech Prize
Gem and Jewellery sector contributes about 6-7% of India’s GDP. Indian Jewellery industry dates back to 5000 years. This sector is highly fragmented and unorganised with over 90% jewellers being family owned businesses.
04 December 2015 | 27th QualTech Prize
During Copper smelting operations, the copper concentrate is smelted at 1200oC and the iron content in the copper ore is separated out in the form of granulated iron silicate.
04 December 2015 | 27th QualTech Prize
In modern Dairy plant, raw milk is pasteurized before packing it into poly packs and dispatching in market. In case the pasteurized milk batch in storage silo fails effective pasteurization quality test, it is reprocessed (RE-pasteurized) before packing. Reprocessing is a loss to company, both in cost and productivity terms.
04 December 2015 | 27th QualTech Prize
One of the prestigious industrial customers for Nerolac had rejected 11 batches of the product, leading to losses for company on account of quality failure.
04 December 2015 | 27th QualTech Prize
Strong Dealer Network is key for supply chain intensive business. Dealer incentive programs differ from other incentive programs as the recipients are not employed by the company.
03 December 2015 | 27th QualTech Prize
A Service Excellence Intervention, a novel initiative in the Healthcare Industry, carefully designed to inculcate a culture of Service Excellence in every Wockhardian was initiated by the Managing Director
03 December 2018 | 27th QualTech Prize
WMH laboratory layout and the non-lean processes lead to extended TAT, poor clinician experience and thus patient care.
03 December 2015 | 27th QualTech Prize
This initiative focuses on innovative use of media for social transformation, to enable India’s inclusive growth and development.
03 December 2015 | 27th QualTech Prize
Introduction of Direct Banking was a first step towards promulgating the idea of “Virtual Bank”. Initially banking without a physical presence was met with trepidation as customers were accustomed to long-standing personal relationship with their local bank.
03 December 2015 | 27th QualTech Prize
Repeat content pertains to customers calling back in queue due to various factors like unavailability of resource or line, status checks during peak intervals, lesser first call resolution resulting into higher contact center operating cost, reduced customer delight, higher agent churn rate, elevated service requirement, dip in quality service provided.
03 December 2015 | 27th QualTech Prize
Improving Persistency is one of the Keypillar of Maxlife.It is calculated as a %age of policyholders that continue to pay their renewal premiums and remain on our books year on year
03 December 2015 | 27th QualTech Prize
Word of mouth, Customer referrals are valuable business enhancement tools. However Max Insurance chose to maximize this concept based on customer satisfaction by converting satisfied customers into business assets to increase sales dramatically.
03 December 2015 | 27th QualTech Prize
Persistency ensures that customers keep enjoying the benefit of Insurance cover which is the basic premise of purchasing the same. It also plays a critical role in organization’s revenue achievement.
03 December 2015 | 27th QualTech Prize
Bancassurance is the 2nd highest channel of sale at Max Life Insurance .The Insurance company sellers work closely with the Bank sellers and pitch insurance policies to Bank Customer basis their requirement.