8 November 2017 | 29th QualTech Prize
Marico Baddi manufactures edible oil “Saffola”. We have two categories : Flexi (Pouch) and Rigid 9Jars). There were complaints for leakages in flexi packing from market impacting brand image , cost & customer satisfaction.
8 November 2017 | 29th QualTech Prize
Complaints redressal system had a huge scope for improvement in view of mounting Patient Expectations (comparable to Hospitality sectors), rampant use of Social Media, Medico Legal implications; affecting the Hospitals Brand name.
8 November 2017 | 29th QualTech Prize
Consumption of High Alumina (Al2O3 >3.5 %) Iron ore in Sinter without affecting sinter quality to reduce cost of raw material and by then reduce the overall cost of pig iron manufacturing. which is directly linked with the cost of pig iron sales.
8 November 2017 | 29th QualTech Prize
We at Vedanta, consider vendors as Partner in our business to bring the transference and turnaround time reduction in Invoice Processing trough digital platform with aim of Paperless solution for invoice management & reduction of processing time.
8 November 2017 | 29th QualTech Prize
In stainless steel production added Chromium is oxidized during process of Stainless steel making at Steel Melt Shop and it goes into the slag. This significantly increases the Raw Material cost and the overall contribution.
8 November 2017 | 29th QualTech Prize
Top management gave breakthrough improvement target (15% ) for Specific water reduction during EHS pillar performance review in FY 16~17 over continuous improvement of 5% year on year. DMAIC methodology helped in achieving targeted improvement.
8 November 2017 | 29th QualTech Prize
A device which can showcase lens properties to the customers while purchasing
8 November 2017 | 29th QualTech Prize
Hinduja Hospital is a 400 bed, tertiary care hospital with legacy of over 65 years. Its brand image complemented with star doctors and state of the art technology attracts huge number of patients. Target is to reduce ALOS from 3.91 to 3.77 days
8 November 2017 | 29th QualTech Prize
Triesta lab at HCG, Bangalore decided to “change for better” based on patients & clinicians feedbacks….delays in receiving reports, increased length and more Project - “Lean Lab Practices - The Innovative & Leading Edge in Patient Care"
21 October 2016 | 28th QualTech Prize
L&T Infotech offers services and solutions to several banking customers on various sectors like AML, Risk & Compliance, Fraud-Loss mitigation, KYC, investments & mutual funds etc. As per MSA, we must improve our productivity by 10% every year, and delivering services with agreed quality (1 defect/50 days of effort).
21 October 2016 | 28th QualTech Prize
In the financial services business where our products are intangible, ensuring process robustness & consistent delivery is critical to gain & retain the customer. We at ABFSG needed a holistic model to understand process effectiveness which applies to all processes across financial services, is measurable, scalable and easy to decode.
21 October 2016 | 28th QualTech Prize
Financial sector business employees are placed at distant locations from head office. They deal with different set of customers, with high expectations. Team members have to deal with various challenges on day to day basis. Quality Circle methodology grooms them to be self-dependant andcoaches to generate solutions effectively.
21 October 2016 | 28th QualTech Prize
The Internal Job Posting (IJP) is an integral part of our Human Resources policies aimed towards engaging employees & giving them career progression in their desired function area. Capitalizing on our existing human capital & enhancing the productivity of employees through various avenues is our key focus area for process improvement.
21 October 2016 | 28th QualTech Prize
As a stand-alone medical laboratory in tier III town Darbhanga, Bihar, Bindu Diagnostic Pvt. Ltd. (BDPL) is has become a landmark in healthcare offering world class diagnostics services. It is a centre-of-excellence, offering quality test results at affordable rate, catering to a large economically weak population surrounding Darbhanga district.
21 October 2016 | 28th QualTech Prize
Brillio was born in January 2014 to lead the industry in digital transformation. With this vision, it was imperative to have a benchmark story to drive this commitment internally. Brillio adopted a cloud First, Mobile must approach that automated the entire business processes with zero code foot print onpremise
21 October 2016 | 28th QualTech Prize
As a part of support Capgemini is managing and supporting various BW business processes in Client BW systems. Archival is critical activity for data volume management and the chosen sample of data targets takes 18 days to complete. This increases the backlog, impacts space utilization and affects customer satisfaction.
21 October 2016 | 28th QualTech Prize
To address critical risks faced by farmers; bring them into the financial inclusion ambit and enhance their income/productivity the “Kisan Dhan Vikas Kendra is conceived. A meaningful engagement/ empowerment of the farmer is sought to be achieved through this approach by making the farmer financially and digitally literate
21 October 2016 | 28th QualTech Prize
a) Increased number of Hospital Acquired Infections b) Increased number of Patient falls and NSI c) Mismatch in Actual Vs HIS consumption d) Low availability of trained nurses with defined skill set e) High Attrition rate f) Low customer scores
21 October 2016 | 28th QualTech Prize
The project states that PHP utilization was very low as we were only doing 17 tests per day against the capacity of 40-45 test per day due to high turnaround time of 5.5 hours per customer. The goal was to process 90% of the cases within 3.5 hrs.
21 October 2016 | 28th QualTech Prize
24,000 customer comes to our Saket hospital in a month and ~986 customer faces billing related issues, which leads to low customer satisfaction and productivity loss which in further impact. The project metric was to reduce billing error rate from 4% to less than 2%