21 October 2016 | 28th QualTech Prize
In the year FY 14-15, it was found that Rs 66 lacs loss was reported as missing. Total no. of missing linen - 32273 amounting Rs. 52.27 lacs No. Of pcs / patient in IPD area is 11 No. of linen Cycle for replenishment on floors is – 3 times/day
21 October 2016 | 28th QualTech Prize
This project was initiated to provide faster resolution to the customer change requests basis the customer feedback reports and grievances related to TAT for resolution. Base line was 74% cases in 7 Calendar days project team took a decision to process 90% requests in 7 Calendar days in order to enhance satisfaction.
21 October 2016 | 28th QualTech Prize
The retention rate for Max Life had gone flat at 83%. We risk business leakage of - 1000 cr annually. Further it will have an impact on market leadership on all key health parameters. A Six sigma project was initiated with a baseline of 83.5% and a target of 86%.
21 October 2016 | 28th QualTech Prize
This project of enhancing ECS registration for Western Region is directly linked with Customer Satisfaction, Distributor Satisfaction, Operational Efficiency & Future Revenue Collection which are our key organizational goals. In order to systematically bridge the gaps in ECS registration process & sustain the improvement, this black belt project was initiated.
21 October 2016 | 28th QualTech Prize
The early mortality experience, a critical vector in product pricing & claims performance, stood at Crude Death Rate of 3.2 against assumption of 1.5, thus adversely impacting company’s profitability & repute. This signified the need of dedicated focus around it, leading to conception of Project Lakshya 1.5.
21 October 2016 | 28th QualTech Prize
Being one of the important areas of the hospital, a permanent solution for the discharge related issues and complaints were never existed. This has forced us to develop a common discharge process for our network hospitals. Discussion amongst the team brought an idea of a new project “Expediting Discharges”.
21 October 2016 | 28th QualTech Prize
Hinduja Hospital is a 400 bed, tertiary care hospital renowned for its medical professionals and services. A high demand for our beds, especially ICU beds is very high for referred, emergency as well as for internal patients. Our ICU to Hospital bed ratio is around 10.5%.
21 October 2016 | 28th QualTech Prize
P. D. Hinduja Hospital & MRC is 400 bed tertiary care hospital in Mumbai providing world-class healthcare services for six decades. To cater for high demand for MRI services we have two state of the art MRI machines (3T & 1.5T) working from 7am- 11pm Monday - Saturday.
21 October 2016 | 28th QualTech Prize
To invest in MF it is mandatory for the investor to be KYC Compliant Once KYC done the new investor can be on boarded online without the requirement of submitting a physical account opening form The above process is similar for partners also to get empanelled
21 October 2016 | 28th QualTech Prize
The Project is aimed at creating a difference in way sales are done in the sector which is the second highest contributor to India's GDP. As the country moves to a digital era, we thought to ourselves why can’t we make home buying online.
21 October 2016 | 28th QualTech Prize
Energy consumption in our campus is varied from 45 lakh to 50 lakh kWh units/month and the cost is INR 3.5 cr to 4.0 cr.
21 October 2016 | 28th QualTech Prize
Studies show that high levels of sound have negative physical & psychological effects leading to disrupting sleep, increasing stress & decreasing patients’ confidence in the care provided. Every 6dB increase in noise above normal increases heart rate by 10-12 beats/min. As healthcare providers we were responsible to provide 'quiet' healing environment to patients.
21 October 2016 | 28th QualTech Prize
Medication management is a complex continuum that covers aspects of prescription, ordering, dispensing, administering, monitoring and education. This causes errors, which compromise patient safety and increase financial burden on patient and the organization. The hospital felt the need to revamp the system as the existing process had several challenges.
21 October 2016 | 28th QualTech Prize
Success should be measured using economic, ecological, and societal criteria rather than profit alone". A corporation that is sustainable by this definition enjoys profits while improving the lives of the people it is connected to and protecting the environment.
21 October 2016 | 28th QualTech Prize
Yes Bank has a strategic objective to grow the granular MSME Loans portfolio. The erstwhile credit appraisal mechanism of subjective decision making is a deterrent to efficiently grow SME Loans portfolio. Hence, statistically developed application and behavioural scorecard developed for scientific decissioning
21 October 2016 | 28th QualTech Prize
In current scenario the bank/FI’s, Sanction’s loans with few hours, however actual disbursal takes 1-2 Days. Customer expectations with growing digitization, now expects banking services availability at fingertip. Retail lenders which are quick to adept to these requirements will only survive in highly competitive market in long term.
20 Ocotber 2016 | 28th QualTech Prize
The Sonata Rahu Kalam Watch was launched in July 2015. It is a product which displays the Rahu Kalam, an inauspicious time of the day as per the Indian Astrology on the Watch dial. This watch targets the traditional Indian customer with a strong belief in astrology.
20 October 2016 | 28th QualTech Prize
The ladies portfolio of Sonata was identified as the next big growth driver for the brand. The occasion identified to tap into was the big fat Indian Wedding. The task was to create an offering that would become an intricate part of the festive attire.
20 October 2016 | 28th QualTech Prize
The innovation is this case is not the technology or one product, but in thought of redefining the category for the mass consumer. Brands in this space are constantly stripping down features to offer products at a lower cost. Brands providing unthinkable features only cater to top 1% of the audience. What SF has done is offer unthinkable value to the average youngster and brought back his interest level to the category.
20 October 2016 | 28th QualTech Prize
Shifting transformers & lt pcc panels of cement mill section to new safe place is required mandatory , as the existing building is unsafe structurally, which may lead to accident to equipment and human beings