03 December 2015 | 27th QualTech Prize
This project is for a top social media giant who is one of our main revenue generating clients as well. Warm leads provided are used to call the prospect advertisers and qualify them on the basis of preset thresholds.
03 December 2015 | 27th QualTech Prize
This project was done for a major telecom’s inbound customer service line of business. Advisors are pitching for relevant product/s to the customer based on their usage on every available opportunity on call.
03 December 2015 | 27th QualTech Prize
It was felt that the Sales team is not fully equipped in the market to have the information on the Go to carry out his work effectively.
03 December 2015 | 27th QualTech Prize
Automation of Limit Setting Process of Agriculture and mortgage loans
03 December 2015 | 27th QualTech Prize
Hospital Plató drives performing actions to provide knowledge that allow the adoption of a healthy lifestyle in order to highlight the prevention of disease and promotion of healthy habits.
03 December 2015 | 27th QualTech Prize
The One-stop Diagnostic Solution in the heart of Dhaka, IBN Sina Trust (IBNST), is focused on making world class healthcare affordable to citizens of Bangladesh.
03 December 2015 | 27th QualTech Prize
First call resolution involves properly attending to the customers need the first time they call and thereby eliminating the need to follow up a second time.
03 December 2015 | 27th QualTech Prize
BI tool and mobile App implemented to replace traditional way of reporting. It has enabled the users to easily consolidate, search, and visually analyse all their data for unprecedented business insight, also includes all major sales KPI’s under single view.
03 December 2015 | 27th QualTech Prize
Indian Red Cross Society (IRCS), Ahmedabad is focused on blood banking with philanthropic take towards thalassemia patients. While catering to doubled workload from past two years, IRCS resolves to provide safe blood components to the needy at economical rates.
03 December 2015 | 27th QualTech Prize
The main task of Indus to provide a regulated supply of 48V DC to the active telecom companies on a shared basis. Towards this objective, the DG sets provide the power backup in the absence of electricity supply.
03 December 2015 | 27th QualTech Prize
The nature of our business puts lot of emphasis on the role of financial advisors who are instrumental to achieving a healthy market share. Therefore it is vitally important to ensure that the advisors feel engaged and empowered enough to realize their full potential and deliver towards achieving business impact.
03 December 2015 | 27th QualTech Prize
Dell provides Revenue Cycle Management services to a leading US Billing office. Remittance Processing Operations Team manages millions of Payments and Correspondences using Dell proprietary software and update it in Customer application. Team’s goal is to complete processing of the batches within 5 Days of its creation with >99% Quality.
03 DEcember 2015 | 27th QualTech Prize
Dell manages the payer operations for a leading insurance company in USA. This team operates with 85 associates and process around 1, 00,000 claims/month. After initial review, it will go to ACAS, where the system will automatically pay/deny certain percentage of claims and remaining hold claims which require manually review.
09 October 2014 | 26th QualTech Prize
Use of image management in laboratory for better management of information has helped Anand Diagnostic Laboratory to minimize errors and stream line work flow. This has improved efficiency, decreased stress on staff, improved patient experience and allowed for progressive innovation.
09 October 2014 | 26th QualTech Prize
Grande International Hospital (GIH) is a 200 bedded hospital in Nepal established with a Vision to ensure quality healthcare facility for patients of Nepal. GIH needed modern Pathology Laboratory Services (PLS-GIH) and make it ‘face of the GIH” and “one-stop diagnostics solution’. OCD was roped in as a consultant.
09 October 2014 | 26th QualTech Prize
Refurbishment involves repairing & reconditioning of existing assets lying in warehouses, which are returned from site due to site upgrades, malfunction, site consolidation, etc. Authorized vendors perform refurbishment, after which, independent third party RPDI agency inspects and provides clearance. Cleared products are then re-deployed at sites.
09 October 2014 | 26th QualTech Prize
Among the 15 telecom circles of Indus Towers, this was the only circle that had not reached the benchmark of 99.95% network availability. Coupled with highest diesel consumption, this circle has remained a challenge since inception. This project was launched to change not only the results but also perception on circle.
09 October 2014 | 26th QualTech Prize
Creating “Model Branches” by introduction of innovative benchmark practices along with 5S concept to provide superior experience to the customers, partners and employees was the main objective of ABFSG.
09 October 2014 | 26th QualTech Prize
The client is a leading USA health Insurance Provider who has out-sourced Case Review & Enrollment work to HGS. New-hires need to undergo 27 Days of process training post which live cases are assigned to them. They need to process a minimum 10 live cases with 95% accuracy to be certified.
09 October 2014 | 26th QualTech Prize
A Surrendered policy creates a vicious cycle adversely affecting all stakeholders in the Insurance business. For Customer it means Loss of Family’s financial protection , Loss of premium paid till date and loss of Maturity / Survival Benefits and Tax Benefits .For Insurance company, it means Cost of acquisition not recovered , Loss of renewal income , Lower profitability & New Business margin and Lack of pool of money to ensure a stable insurance solvency base.