8 November 2019 | QualTech Prize 2019 - Healthcare
Delivering 'best service' to our patients and ensuring patient delight has been a core motto of SEFI. Since, consistently it was being observed that lot of outpatients were dissatisfied, management decided to actively find out the reasons for dissatisfaction and improve the service.
8 November 2019 | QualTech Prize 2019 - Healthcare
Communication errors are an important cause of errors in hospitals. The handover ritual is recognized as an important means of exchange of information and planning patient care. Having a structured handover process reduces errors at the time of shift change or internal transfer of the patients.
8 November 2019 | QualTech Prize 2019 - Healthcare
The importance of human milk in preventing many complications (sepsis, necrotizing enterocolitis) in preterm, sick babies leading to decreasing the mortality rate and improving the outcome of newborns has led our Hospital to look for alternatives, hence led to the establishment of Mother's Milk Bank in the year 2014. Since inception, we were able to make excellent outcome in sick and preterm babies admitted at our Hospital.
8 November 2019 | QualTech Prize 2019 - Healthcare
The credit cell of hospital deals in preparation and dispatch of claims of patients availing cashless services, forming an average of 52% of total patients. Thus, TAT for dispatch of cashless claims forms an important factor for continuous quality improvement as the outcome entails the overall business growth (faster recovery of receivables with minimum deduction in the claimed amount), benchmark processes (improved flow with minimal waste of resources) and increased customer satisfaction (including patients and credit parties).
8 November 2019 | QualTech Prize 2019 - Healthcare
In a 700 + bedded hospital with 6 lacs Sq ft area, managing approximately 250 -300 transport requests a day, was a huge task. Further, managing the load of these calls manually without any delay was challenging & cumbersome. In older system, Nurse used to call on IP Transport desk for any request.
8 November 2019 | QualTech Prize 2019 - Healthcare
The patient feedback (VoC) both qualitative & quantitative from all touch points showed a glaring issue of Delayed Response time to Call Bell which mattered most to the patients. In a hospital scenario the Single Point of Contact (SPOC) for all patient need is always the Nursing Staff
8 November 2019 | QualTech Prize 2019 - Healthcare
Need for the project was identified , in view of increased number of incident reports concerned with patient safety. So it was essential to track and identify the errors in IPSG goals. As a policy, the incident reports are discussed with the senior management every week and the RCA and Corrective and Preventive actions are evaluated.
8 November 2019 | QualTech Prize 2019 - Healthcare
As we received the feedback from few of our patients about increased noise in the wards causing disturbance on my executive rouds in clinical area , we thought of investigating the facts. The topic was put forward to management in our monthly review meeting and management immediately supported and allowed to conduct the project in view of patient satisfaction.
8 November 2019 | QualTech Prize 2019 - Healthcare
Patient experience is 'Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way; having information to make choices, to feel confident and feel in control; being talked to and listened to as an equal; and being treated with honesty, respect and dignity'.
8 November 2019 | QualTech Prize 2019 - Healthcare
There is considerable evidence that focused care by a tracheostomy care nurse enhance patient outcome by early detection and identification of tracheostomy related complications. Considering increased tracheostomy care complications as per audits of 2017, our management have implemented a tracheostomy care team involving a specialized tracheostomy care nurse to enhance the quality of life of tracheostomy patients and to reduce tracheostomy related complications.
8 November 2019 | QualTech Prize 2019 - Healthcare
Our motto is not to treat the illness but to achieve wellness of the patient and relative by providing a holistic care. This concept was there from Hippocratic era itself. This concept was propagated in “through the valley of shadows” by Dr. Samuel Morris Brown from Inter Mountain Hospital USA. Motivated by this concept, our CMD permitted to implement it in MDICU.
8 November 2019 | QualTech Prize 2019 - Healthcare
Max Hospital Patparganj is a tertiary care 402 bed hospital located in east Delhi. Department of Nursing is the largest workforce in the hospital comprises around 50 % of total work force.Feedbacks from external as well as internal customers were pointing to major gaps in patient care delivery in terms of knowledge,skill ,training and experiance. Hence with approval of senior managememt & CNO an internal team was formulated for the project implimentation.
8 November 2019 | QualTech Prize 2019 - Healthcare
Meeting the International Patient Safety Goals is a must-have for navigating today's increasingly complex health care industry to meet patient safety and satisfaction.Analysis of incidences happened before the project lead organization to implement more patient safety measures to ensure patient safety, satisfaction and reduction of incidences.Thus the project team was evolved to deal with the new measures.
8 November 2019 | 31st QualTech Prize
Zinc Smelting process produces hazardous waste called “Jarosite”. It contains gypsum (CaSO4) and minor elements like Potassium(K), Iron(Fe), Sulphur(S), Zinc(Zn), Lead(Pb), Cadmium(Cd).
8 November 2019 | 31st QualTech Prize
Delhi is having major concern of heavy fog in winters. Government taken action to Ban diesel genset to have minimal pollution.
6 & 7 November 2019 | 31st QualTech Prize
With its vision of “Banking the Unbanked”, HDFC Bank launched 2500+ branches across rural/semi urban areas, contributing to financial inclusion of Bottom of Pyramid populace.
6 & 7 November 2019 | 31st QualTech Prize
Every large organization should continuously identify any new risks in processes, systems and tools and implement appropriate controls to mitigate the risk.
6 & 7 November 2019 | 31st QualTech Prize
Cost of poor quality is one of the critical business metrics being monitored by the management as a part of “Mission Zero” strategy. COPQ is measured across project-wise in the graphical form and found Flap Tract Beam to be highest contributor.
8 November 2019 | 31st QualTech Prize
Chittorgarh plant is known as CLZS. CLZS has smelters (pyro and hydro) and CPP. Pyro is designed to consume bulk concentrate (mix of zinc and lead). In the FY 2019, Lead concentrate was flooded to the smelters due to limitation from mother earth.
8 November 2019 | 31st QualTech Prize
Pantnagar plant is a melting and casting facility for HZL. Semi finished goods are transported to plant and being cast in various moulds as per customer requirements.