6 & 7 November 2019 | 31st QualTech Prize
Opening a Bank account is not just a business transaction but is considered the start point of a long-term banking relationship between client and Bank. A good customer experience at onboarding stage lays the foundation of a long-term relationship beneficial for both.
6 & 7 November 2019 | 31st QualTech Prize
In the current scenario each Industry needs the continual improvement for their survival. The primary objective of each management is customer satisfaction along with financial saving.
6 & 7 November 2019 | 31st QualTech Prize
In one of the Cummins Engine model, there was an Excessive Engine Oil Consumption issue was reported in Compressor application, Where the greater part of Engine business was dependable with our OEM and our direct customer to that market segment.
6 & 7 November 2019 | 31st QualTech Prize
Cummins Engines are used by Indian Railways in DEMU - Diesel Electric Multiple Unit. DEMUs duty cycle needs an Engine to run at low idle when halted for passenger transfer or maintenance. One of DEMU Engine while running at low idle, caught fire due to unburnt fuel through exhaust gas flow.
6 & 7 November 2019 | 31st QualTech Prize
Requirement for Acrylic Resins are 415 MT which is a combination of self usage and supply to other plants of KNPL post July’2018. But, with the prevailing constraints, possible production is limited to 374 MT/Month.
6 & 7 November 2019 | 31st QualTech Prize
The Fixings team at eClerx, was working in a frenzy to complete their tasks of calculating interest and generating cash flows for Interest Rate Trades.
6 & 7 November 2019 | 31st QualTech Prize
Our client is an leading Internet & Telecom service provider in United-States. We provide customer care services to client by troubleshooting issues via CHAT.
6 & 7 November 2019 | 31st QualTech Prize
In Chat Repair function of eClerx, agents interact with their client’s customers to resolve issues related to client services.
6 & 7 November 2019 | 31st QualTech Prize
Customer rating is the one of the key metrics being monitored. In that rating, NCR – Non Conformance Report is one of the key element contribution.
6 & 7 November 2019 | 31st QualTech Prize
We at Mahindra are committed to reduce Carbon & Water foot print by 25% till 2019. Nashik Plant comprises of Press, Body, Assembly shops & a single Paint shop.
6 & 7 November 2019 | 31st QualTech Prize
With the disruptive vision to indulge the cutting-edge technology SEL started exploring best in class, globally available resources for manufacturing of engine components.
6 & 7 November 2019 | 31st QualTech Prize
In this highly competitive consumer goods market, where Godrej is competing with the giants of the world, customer expectation and experience matters the most.
6 & 7 November 2019 | 31st QualTech Prize
Case study is based on Compressed air system efficiency improvements as compressed air generation is taking 20% of the total electrical consumption at Vikhroli establishment.
6 & 7 November | 31st QualTech Prize
Omnichannel was one of the key programs conceptualized to provide customers with a seamless service experience across channels and devices in a customized and simplified fashion.
6 & 7 November 2019 | 31st QualTech Prize
In smelter plant (potline) of Balco, there are two compressor houses (Line 1 & Line 2).Compressor house Line 1 has seven HP compressors (202 m3/min, 6.5 bar, 1210 KW) & Compressor house Line 2 has five HP compressors (280 m3/min, 8 bar, 1600 KW) and two LP compressors (280 m3/min, 4.2 bar, 1100 KW).
30 November 2018 | 30th QualTech Prize
Retail Loans especially Car Loan disbursal takes longer TAT for decisioning due to which business opportunities are lost. In case of Car Loans, customer walks in a car showroom to choose vehicle and wants his funding to be discussed and sanctioned instantly so that vehicle gets booked on the auspicious day.
30 November 2018 | 30th QualTech Prize
The project was identified from the list of critical chronic hazards list combined with the Top contributor of Cost Of Poor Quality.
30 November 2018 | 30th QualTech Prize
It was way back in 2017 when we had observed that few of our contact center agents trying to take out some time to play games on breaks or while availing pickup and drop.
30 November 2018 | 30th QualTech Prize
OnTheGO is a lifestyle-based enterprise digital application to give a best in class digital experience to all Brillians.
30 November 2018 | 30th QualTech Prize
Business Unit – Heavy Civil of Strategic Business Unit – Urban Infrastructure of Tata Projects is executing the Dilshad Garden – New Bus Adda (Ghaziabad) Line-1 extension project of Delhi Metro Rail Corporation.