6 & 7 November 2019 | 31st QualTech Prize
JSW Dolvi has 4 MTPA (Million metric ton/Annum) Pellet Plant commissioned in 2014. In pellet plant, iron ore fines (0-10mm) is converted in high strength 9-16mm spherical balls without chemically changing iron ore; by grinding, balling and high temperature heat treatment. Lime, Coke and Bentonite is added as additive to achieve desired property of Iron Ore Pellet.
6 & 7 November 2019 | 31st QualTech Prize
Pre-Issuance Welcome call is a mandatory on-boarding procedure where the personal and policy details of the customers are verified without which policies are not issued. This initiative has greatly helped in increasing persistency and decreasing mis-selling percentage.
6 & 7 November 2019 | 31st QualTech Prize
Mahindra After markets was facing T1T2 parts availability at dealers end, so Project was taken to improve T1T2 Stocks, With help of PDCA&DMIAC methods we could able to Increase customer satisfaction by parts availability,
6 & 7 November 2019 | 31st QualTech Prize
This project was taken up to meet overall cost reduction targets of Mahindra -SBU, reduction in order to receipt time & reduce transit claims.
Increase customer satisfaction by on time deliveries.
6 & 7 November 2019 | 31st QualTech Prize
We are a captive Shared services for JSW group covering Finance and Account, procurement and HR Operations for 6 Business and 25 Locations.
6 & 7 November 2019 | 31st QualTech Prize
Conventionally Gold is considered a safe and reliable asset class for investors. That’s the reason why Gold is easily accepted as collateral for disbursement of retail loans among NBFCs and Banks.
6 & 7 November 2019 | 31st QualTech Prize
Opening a Bank account is not just a business transaction but is considered the start point of a long-term banking relationship between client and Bank. A good customer experience at onboarding stage lays the foundation of a long-term relationship beneficial for both.
6 & 7 November 2019 | 31st QualTech Prize
In the current scenario each Industry needs the continual improvement for their survival. The primary objective of each management is customer satisfaction along with financial saving.
6 & 7 November 2019 | 31st QualTech Prize
In one of the Cummins Engine model, there was an Excessive Engine Oil Consumption issue was reported in Compressor application, Where the greater part of Engine business was dependable with our OEM and our direct customer to that market segment.
6 & 7 November 2019 | 31st QualTech Prize
Cummins Engines are used by Indian Railways in DEMU - Diesel Electric Multiple Unit. DEMUs duty cycle needs an Engine to run at low idle when halted for passenger transfer or maintenance. One of DEMU Engine while running at low idle, caught fire due to unburnt fuel through exhaust gas flow.
6 & 7 November 2019 | 31st QualTech Prize
Requirement for Acrylic Resins are 415 MT which is a combination of self usage and supply to other plants of KNPL post July’2018. But, with the prevailing constraints, possible production is limited to 374 MT/Month.
6 & 7 November 2019 | 31st QualTech Prize
The Fixings team at eClerx, was working in a frenzy to complete their tasks of calculating interest and generating cash flows for Interest Rate Trades.
6 & 7 November 2019 | 31st QualTech Prize
Our client is an leading Internet & Telecom service provider in United-States. We provide customer care services to client by troubleshooting issues via CHAT.
6 & 7 November 2019 | 31st QualTech Prize
In Chat Repair function of eClerx, agents interact with their client’s customers to resolve issues related to client services.
6 & 7 November 2019 | 31st QualTech Prize
Customer rating is the one of the key metrics being monitored. In that rating, NCR – Non Conformance Report is one of the key element contribution.
6 & 7 November 2019 | 31st QualTech Prize
We at Mahindra are committed to reduce Carbon & Water foot print by 25% till 2019. Nashik Plant comprises of Press, Body, Assembly shops & a single Paint shop.
6 & 7 November 2019 | 31st QualTech Prize
With the disruptive vision to indulge the cutting-edge technology SEL started exploring best in class, globally available resources for manufacturing of engine components.
6 & 7 November 2019 | 31st QualTech Prize
In this highly competitive consumer goods market, where Godrej is competing with the giants of the world, customer expectation and experience matters the most.
6 & 7 November 2019 | 31st QualTech Prize
Case study is based on Compressed air system efficiency improvements as compressed air generation is taking 20% of the total electrical consumption at Vikhroli establishment.
6 & 7 November | 31st QualTech Prize
Omnichannel was one of the key programs conceptualized to provide customers with a seamless service experience across channels and devices in a customized and simplified fashion.