30 November 2018 | 30th QualTech Prize
Insurance patients posted for surgery had to tediously coordinate between surgical coordinator and corporate staff space to ensure preauthorization/ approval of cashless facility.
29 November 2018 | 30th QualTech Prize
P D Hinduja Hospital & MRC is a tertiary care hospital in Mumbai. There was a felt need to reach out to the deserving, tribal population who cannot reach our hospital.
29 November 2018 | 30th QualTech Prize
Optimize the flow of standard processes post arrival of an emergency patient, so that the essential protocols both medico legal and critical to handling emergency ophthalmic cases are appropriate and timely, leading to a satisfied patient.
03 December 2017 | 27th QualTech Prize
Estimated share of Material Costs in Hospitals varies from 30% to 40% of total costs. Containment of materials costs therefore has a tremendous potential in making the hospital costs bearable to patients.
8 November 2017 | 29th QualTech Prize
Hinduja Hospital is a 400 bed, tertiary care hospital with legacy of over 65 years. Its brand image complemented with star doctors and state of the art technology attracts huge number of patients. Target is to reduce ALOS from 3.91 to 3.77 days
8 November 2017 | 29th QualTech Prize
Triesta lab at HCG, Bangalore decided to “change for better” based on patients & clinicians feedbacks….delays in receiving reports, increased length and more Project - “Lean Lab Practices - The Innovative & Leading Edge in Patient Care"
8 November 2017 | 29th QualTech Prize
Complaints redressal system had a huge scope for improvement in view of mounting Patient Expectations (comparable to Hospitality sectors), rampant use of Social Media, Medico Legal implications; affecting the Hospitals Brand name.
21 October 2016 | 28th QualTech Prize
As a stand-alone medical laboratory in tier III town Darbhanga, Bihar, Bindu Diagnostic Pvt. Ltd. (BDPL) is has become a landmark in healthcare offering world class diagnostics services. It is a centre-of-excellence, offering quality test results at affordable rate, catering to a large economically weak population surrounding Darbhanga district.
21 October 2016 | 28th QualTech Prize
a) Increased number of Hospital Acquired Infections b) Increased number of Patient falls and NSI c) Mismatch in Actual Vs HIS consumption d) Low availability of trained nurses with defined skill set e) High Attrition rate f) Low customer scores
21 October 2016 | 28th QualTech Prize
The project states that PHP utilization was very low as we were only doing 17 tests per day against the capacity of 40-45 test per day due to high turnaround time of 5.5 hours per customer. The goal was to process 90% of the cases within 3.5 hrs.
21 October 2016 | 28th QualTech Prize
24,000 customer comes to our Saket hospital in a month and ~986 customer faces billing related issues, which leads to low customer satisfaction and productivity loss which in further impact. The project metric was to reduce billing error rate from 4% to less than 2%
21 October 2016 | 28th QualTech Prize
In the year FY 14-15, it was found that Rs 66 lacs loss was reported as missing. Total no. of missing linen - 32273 amounting Rs. 52.27 lacs No. Of pcs / patient in IPD area is 11 No. of linen Cycle for replenishment on floors is – 3 times/day
21 October 2016 | 28th QualTech Prize
Being one of the important areas of the hospital, a permanent solution for the discharge related issues and complaints were never existed. This has forced us to develop a common discharge process for our network hospitals. Discussion amongst the team brought an idea of a new project “Expediting Discharges”.
21 October 2016 | 28th QualTech Prize
Hinduja Hospital is a 400 bed, tertiary care hospital renowned for its medical professionals and services. A high demand for our beds, especially ICU beds is very high for referred, emergency as well as for internal patients. Our ICU to Hospital bed ratio is around 10.5%.
21 October 2016 | 28th QualTech Prize
P. D. Hinduja Hospital & MRC is 400 bed tertiary care hospital in Mumbai providing world-class healthcare services for six decades. To cater for high demand for MRI services we have two state of the art MRI machines (3T & 1.5T) working from 7am- 11pm Monday - Saturday.
21 October 2016 | 28th QualTech Prize
Studies show that high levels of sound have negative physical & psychological effects leading to disrupting sleep, increasing stress & decreasing patients’ confidence in the care provided. Every 6dB increase in noise above normal increases heart rate by 10-12 beats/min. As healthcare providers we were responsible to provide 'quiet' healing environment to patients.
21 October 2016 | 28th QualTech Prize
Medication management is a complex continuum that covers aspects of prescription, ordering, dispensing, administering, monitoring and education. This causes errors, which compromise patient safety and increase financial burden on patient and the organization. The hospital felt the need to revamp the system as the existing process had several challenges.
21 October 2016 | 28th QualTech Prize
Success should be measured using economic, ecological, and societal criteria rather than profit alone". A corporation that is sustainable by this definition enjoys profits while improving the lives of the people it is connected to and protecting the environment.
03 December 2015 | 27th QualTech Prize
Dell provides Revenue Cycle Management services to a leading US Billing office. Remittance Processing Operations Team manages millions of Payments and Correspondences using Dell proprietary software and update it in Customer application. Team’s goal is to complete processing of the batches within 5 Days of its creation with >99% Quality.
03 DEcember 2015 | 27th QualTech Prize
Dell manages the payer operations for a leading insurance company in USA. This team operates with 85 associates and process around 1, 00,000 claims/month. After initial review, it will go to ACAS, where the system will automatically pay/deny certain percentage of claims and remaining hold claims which require manually review.