January 1995 | Business Today
Man has striven for quality since the dawn of history. Early societies were dependent on the quality of food and the environment. In response to these needs, two basic strategies for managing quality emerged: human sensing - judging quality by sight, smell, or feel - and lessons learnt - using past experience as a quality guide.
January 1995 | Qimpro Consultants Pvt. Ltd.
How the Japanese have achieved mastery of quality is not a mystery or miracle. The "secret" is no secret at all. It’s key is not high technology or robots. Nor is it government support or macroeconomic forces. It is the management process.
January 1995 | Qimpro Consultants Pvt. Ltd.
World class companies demonstrate a sharp customer focus. This focus is based on the belief that the customer defines quality; the customer is the final inspector; the customer pays one’s salary.
7 to 14 January 1995 | Business Today
What has happened to the 1990’s hype surrounding quality management in corporate India? Has ISO 9000 and TQM slipped from the first page because the war against defects has been won? Or is corporate India deluding itself into thinking that quality is no longer the huge problem it once was?
November 1994 | Sankalp
In the final analysis, customers matter most. No company can exist without them. Without customers, we have no earnings, no market share, no returns on investment, and of course, no profit.
August 1994 | Busines Standard
Today, everybody is talking of Total Quality Management (TQM). But just having TQM is not enough. How you go about implementing it is what matters. The success of TQM is more visible in new born companies or companies that face a survival crisis. Unfortunately, companies in the middle, have a variety of reasons not to implement TQM as priority number one. Consequently, TQM can fail.
4 - 17 July 1994 | Business India
Few services affect the lives of people so directly and personally as those offered by health care professionals. For this reason, particularly in the developed world, quality has always been a primary concern in the health care field.
June 1994 | Physiotherapy
Few services affect the lives of people so directly and personally as those offered by health care professionals. For this reason, particularly in the developed world, quality has always been a primary concern in the health care field.
28 February - 13 March 1994 | Business India
How the Japanese have achieved mastery of quality is not a mystery or miracle. The ‘secret’ is no secret at all. Its key is not high technology or robots. Nor is it government support. It is the management process.
21 December 1993 | Economic Times
Over the past two years there has been rapid deterioration of the competitiveness of many Indian industries. This decline is likely to continue for the next three years, at least.
23 November 1993 | Business Standard
The basic unit of understanding competition is the industry. An industry is a group of competitors producing products or services that compete with each other to satisfy customer needs.
October 1993 | QUISS 93 (IIT Bombay)
Quality determines the satisfaction and dissatisfaction of customers. Consequently, an effective strategy for organizational success must include quality.
7 - 20 June 1993 | Business India
Indian business has been protected from aggressive competition for over four decades. Consequently, quality is featured way down on the priority list of companies. But with liberalization, the scenario is changing rapidly.
4 - 17 January 1993 | Business India
The Total Quality Management (TQM) scene is exciting. It is the most all-encompassing movement developed so far, towards effective and efficient control of the processes we have used to sustain and develop ourselves.
October 1992 | Technocrat
With tireless regularity, management observers the world over point to the Japanese quality culture, and demand emulation of its success. Today the Japanese call their approach kaizen: meaning continuous quality improvement, and rest it firmly on three legs - quality improvement, quality circles and suggestion schemes.
September 1992 | Technocrat
The Total Quality Management (TQM) scene is exciting. It is the most all-encompassing movement developed so far, towards effective and efficient control of the processes we have used to sustain and develop ourselves.
August 1992 | Technocrat
Quality determines the satisfaction and dissatisfaction of customers. Consequently, an effective strategy for organizational success must include quality. Not so long ago, the word quality meant primarily the absence of defects from a manufactured physical good.
20 July - 2 August 1992 | Business India
As leading world-class manufacturers raise their standards of quality, the level of quality expected by customers continues to increase.
July 1992 | Technocrat
TQM system: Quality is now part of the executive vocabulary in India. For some companies, quality has become an important management issue focusing on ISO 9000 certification. These quality systems are a basic requirement.
May 1992 | Technocrat
The Indian nation faces an economic crisis. In turn, the Indian economy faces a quality crisis. The key to success in competitive international markets lies in providing excellent product and service quality. India has a poor track record on both counts.