January 2000 | Facilitation Skills
The first step to provide information is preparation, encompassing these preliminary activities:
• Identify the purpose
• Anticipate audience needs and questions
• Outline information
Sometimes these activities will take very...
January 2000 | Facilitation Skills
The second step to provide information is the actual delivery. There are three activities to this step:
• Set the stage
• Present information
• Confirm understanding.