January 2000 | Facilitation Skills
The five basic techniques to that enable building rapport among team members are:
• Common courtesy
• Personal connections
• Team language
• Body and facial language
• Acknowledging
January 2000 | Facilitation Skills
Efforts to establish a bond of confidence and mutual respect among team members can be undone by an ill-chosen word or careless mistake. Rapport breakers to be aware of include:
• Rudeness
• Inappropriate tone of voice
• Inaccuracy
• Demanding language
• Technical jargon.