January 2000 | Facilitation Skills
Listening is a skill one needs to develop consciously. While most people agree that listening is important, few people do it well. There are many factors that can interfere with people’s ability to listen. It is important to be able to recognize the barriers of good listening so that team members can become more aware.
January 2000 | Facilitation Skills
In discussing barriers to listening we suggested ways to overcome some barriers. But the best strategy for listening despite barriers is to listen actively in a way that communicates the attention of the listener to the speaker.
Some active listening techniques include:
• Affirming
• Bridging
• Organizing
• Confirming.