Feedback

Positive feedback reinforces work that has been well done. Positive feedback: • Tells the team member that he or she has met or exceeded group norms and expectations for participation on the team • Makes it more likely that the person will repeat the desired performance • Communicates to the team member that his/her contributions are recognized and valued

Corrective feedback calls for changes in a team member’s opinions, actions, or behaviors. Corrective feedback improves the team member’s contributions in the future. It does not focus on past failures. Corrective feedback is always directed at specific opinions or actions, not at the person. It strikes a balance between what was good or helpful about a contribution in question and what needs changing. Corrective feedback should be proved with genuine interest in seeing the other person improve.