15 April 2008 | BestPrax Club Pvt. Ltd.
As participants in the knowledge economy, modern-day educational institutions need to listen to the voice of their customers, focus on customer needs and expectations and adapt their strategy to the dynamic and competitive environment.
1 November 2007 | BestPrax Club Pvt. Ltd.
In the eyes of the consumer, the world today is teeming with choices where products and services are concerned. In the not too distant past, these choices only presented themselves as “clutter” to the consumer, leaving him feeling confused and disoriented about making a decision.
15 April 2007 | BestPrax Club Pvt. Ltd.
In a customer-centric business environment, the ability to precisely identify the target customers and understand their stated as well as latent needs is not just an advantage – it is a core competency essential for survival.
1 December 2006 | BestPrax Club Pvt. Ltd.
While every organization recognizes the need to acquire new customers, very few succeed in retaining their existing customer base. The measurement of outcomes related to customer-directed operations is vital to ensuring sustainability and long-term value creation.
1 October 2006 | BestPrax Club Pvt. Ltd.
Building lasting customer relationships and measuring satisfaction help firms garner loyal customers and stay ahead of competition. However, for tools like Six Sigma, ServQual and CRM to be effective, top management buy-in is crucial, as is a culture that is intrinsically customer centric.
15 September 2006 | BestPrax Club Pvt. Ltd.
Customer and market intelligence is the essence of competitive intelligence. It is a strategic competency that creates and sustains competitive advantage.
15 April 2006 | BestPrax Club Pvt. Ltd.
The writing on the wall is clear. Customer focus will determine future industry leaders. Companies across the world are reorienting their strategies from “inside out” to “outside in.”
15 October 2005 | BestPrax Club Pvt. Ltd.
"Set high goals and keep raising them once they’re achieved. If you don’t, somebody will blow right by you while you’re telling yourself what a great job you’ve done.” – Carl Sewell in Customers for Life. Erik Granered makes a telling point in his 2005 book “Global Call Centers.” One day, he opened the door for a FedEx delivery agent who was returning a crate containing their conference booth. The agent, a young woman handling a 110-pound crate on a hand truck, asked Granered as to where he wanted her to unload the crate.