16 October 2017 | BestPrax Benchmark 2017
As India’s first direct to investor mutual fund, which interacts with customers directly – a digital presence is the lifeline of the business. Quantum prides itself on being the first fund house to have a completely paperless online investing process.
16 October 2017 | BestPrax Benchmark 2017
Quantum has a niche in the market as India’s first Direct to Investor mutual fund, our customers understand the markets and the Quantum philosophy and have invested their savings with us as a result.
12 November 2013 | BestPrax Benchmark 2013
We are training our employees on various soft skills
12 November 2013 | BestPrax Benchmark 2013
The short stay services are designed to provide an elite patient experience, wherein the entire process starting with the consultation visit for diagnosis of the medical problem and surgical / SSS booking till the follow up post recovery is coordinated by qualified and trained customer care staff.
12 November 2013 | BestPrax Benchmark 2013
The Hinduja Drug & Poison Information Centre (DPIC) receives queries on poisons which the patient may have consumed and also requests for information on drugs. The DPIC provides information of antidotes and information on various therapeutic and toxic drugs.
7 July 2012 | BestPrax Benchmark 2012
The performance of any company depends on the association and relationship it builds with its customers: Internal and External over a period of time & its partners.
17 July 2009 | DNA
Just as the concept of employee engagement links the relationship between the employee and the organization to productivity, customer engagement offers an in-depth perspective on the impact of customers on the organization’s growth and goals.
17 July 2009 | DNA
While every organization recognizes the need to acquire new customers, very few succeed in retaining their existing customer base. The measurement of outcomes related to customer-directed operations is vital to ensuring sustainability and long-term value creation.
05 June 2009 | DNA
Acquiring good customers, earning their loyalty and retaining them for the long haul has been declared the only mantra to developing sustainable competitive advantage in a market landscape where technology ensures that firms and their competitors can duplicate any and every new development in a jiffy.
17 March 2009 | DNA
Visit any company website, read any corporate brochure and the words “customer focus” leap out at you. What makes this a powerful trend is that it is not only restricted to the FMCG or the services sector.