07 August 2009 | DNA
Financial and market metrics have come of age. Traditional accounting and stock market outcomes are being replaced by tougher metrics that firms choose to pursue as their objectives in the quest for delivering stakeholder satisfaction.
17 July 2009 | DNA
The product or service outcome of a business is not merely the result of processes; it is the vital factor that justifies business operations and determines customer loyalty.
17 July 2009 | DNA
While every organization recognizes the need to acquire new customers, very few succeed in retaining their existing customer base. The measurement of outcomes related to customer-directed operations is vital to ensuring sustainability and long-term value creation.