17-Oct-2017 | Quality Fables Competition 2017
It was May 2015 when the Market Intelligence Data Solution process migrated to eClerx. During the first business review of this process, Andrew (the client) said: "We are being one of the largest e-tailers and suppliers of more than a million products.
17-Oct-2017 | Quality Fables Competition 2017
During one of my quarterly visits to the client’s office my coffee break with my sponsor was interrupted by a call he received from the head of ecommerce merchandising team.
17-Oct-2017 | Quality Fables Competition 2017
Imagine a world where humans are enemies of each other, and seeing them prepare for a war is a nightmare.
17-Oct-2017 | Quality Fables Competition 2017
While every business or organization is striving to generate more and more opportunities to grow their Business or create avenues for continuous flow of new business, various new sources were identified and formed by this highly respected Mutual Fund house.
20 October 2016 | Quality Fables Competition 2016
A place where we came for quiet is the place where we found it the least
20 November 2015 | Quality Fables - Part II
The Vice Chairman of a quasi-government tractor manufacturing company was distraught. I had just announced the start of Qimpro.
20 November 2015 | Quality Fables - Part II
A few decades back, a light commercial vehicle (LCV) manufacturer in North India had entered into a technical collaboration with a Japanese auto company.
20 November 2015 | Quality Fables - Part II
Once upon a recent time, at the turn of the century, a nationally reputed cardiac surgeon was appointed to conduct a complex surgery, on a young girl, at a well established hospital in Western India.
20 November 2015 | Quality Fables - Part II
All culture change happens top-down. I have seen it happen again and again. With six sigma results.
20 November 2015 | Quality Fables - Part II
The head of finance at a hospital in Thailand realized it was spending far too much on replacement linen. It was a chronic problem.
20 November 2015 | Quality Fables - Part II
This fable is about a grand hotel in Mumbai. The hotel's quality policy reads: Customer Satisfaction; Customer Delight; Customer Loyalty. This has remained unchanged for 50 years.
20 November 2015 | Quality Fables - Part II
A well reputed hospital in Thailand had developed a mysterious problem: They were not able to discharge their patients when the patients were ready to leave.
20 November 2015 | Quality Fables - Part II
Travelling by air in India in the 1970s and 1980s was a nightmare. Check-in processes were at best random; and baggage collection processes were a nightmare.
20 November 2015 | Quality Fables - Part II
ASEAN has extraordinary hospital facilities, in a few cities. Some could qualify as global benchmarks. The reputations of these hospitals are further reinforced when they have won their country's Performance Excellence Award.
7 July 2014 | Quality Fables - Part I
In an English breakfast of bacon and eggs, which is the more committed? the pig? Or the hen?
7 July 2014 | Quality Fables - Part I
Once upon a time officers had separate canteen facilities to that of workers. Two decades ago the Earthmoving Equipment plant of a major auto unit in South India was no exception.
7 July 2014 | Quality Fables - Part I
Multinational Banks are known to invest in excellent infrastructure and executives. The lowest designation for a new campus recruit two decades ago, in India, was nothing less than Vice President.
7 July 2014 | Quality Fables - Part I
This is a story I love to hear, again and again, from a member of the Qimpro Fraternity, about how the whale shark has been saved. And it is not fiction.
7 July 2014 | Quality Fables - Part I
How often have we seen posters in organizations shouting messages such as "Customer First" or "The Customer is Always Right"? How often, as a customer, have you actually experienced this claim?
7 July 2014 | Quality Fables - Part I
Do you schedule your priorities? Or do you prioritize your schedule?