Unanswered questions & answers in the webinar
- With respect to the IQMM, where do you place the CMMi model framework as they do also have segments on performance mangement?
Suresh Lulla: CMMI is a maturity model for software development processes. A CMMI Level 5 would correspond to IQMM Level 5.
- Do you think that having focused innovation managers a good idea?
Suresh Lulla: Leaders should build an organizational culture that has Innovation – Product and Process - in its DNA. Process Innovation should be part of Job Design, Performance Appraisal, and Promotion Policy. Product Innovation could be included in R&D.
- What is major challenge you're seeing to implement digitization & IOT 4.0 with Performance Excellence which is need of the hour?
Suresh Lulla: IOT Solutions should Build Quality into the Design. This requires a proactive approach for Understanding Customer Needs (stated and latent), plus Efficient Best Practices for translating Customer Language to Technical Language. However, this can only happen when leaders build a culture for Customer Obsession. Remember, product life cycles are shrinking from 1000 days to 100 days.
- How can we do the similar drive for a more matured organization, without having holistic transformation, but bring real drive on excellence?
Suresh Lulla: Get leaders buy-in for accelerating transformation. Excellence will happen.
- How do you tackle resistance of persons in the chain from effective implementation of quality processes?
Suresh Lulla: Get participation of managers / workers (who are likely be impacted by the change) to participate in designing the solution. Once they own the solution, there will not be any resistance.
CREDITS: Suresh Lulla, Founder and Mentor, Qimpro Consultants Pvt. Ltd.