INTRODUCTION
Change in the process owner of the Insurance department in the month of Jan 2022 catalyzed an internal audit through i-Tracker (HMS tracking tool) for the reconciliation of outstanding payments from the insurance companies. Turnaround time (TAT) for outstanding reconciliation and claim process were the areas of concern. Financial year analysis (FY 2019-2022) of outstanding and unreconciled payments were projected to the management and top priority was assigned based on the project charter. The quality tool implemented was Poka Yoke-Mistake proofing. The project team included the process owner, process & finance team, quality tool trainers and senior leadership team.