Strengthening Psychological and Cultural Safety Through Redefining Quality Indicators of Oncology Centre

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INTRODUCTION State of Qatar is a country occupying the small Qatar Peninsula with 90% expatriates from 94 different nationalities. Hamad Medical Corporation (HMC) is the main provider of secondary and tertiary healthcare in Qatar and manages 12 hospitals including National Cancer Care and Research Centre (NCCCR), the sole cancer care provider in Qatar. Geographical footprint of 2021 revealed that the center with staff from 30 different nationalities catered to patients from more than 60 nationalities. Catering to patients from diverse cultural background, advanced technology and increased patient expectation, an initiative to review and revise the existing Quality Indicators of Cancer Hospital was initiated keeping person centricity as the focus and came up with 6 new indicators including Net Promoter Score (NPS) apart from the existing two indicators.