INTRODUCTION
P.D. Hinduja Hospital is a 400 bedded tertiary care hospital with over 90% occupancy. There is a constant waitlist of patients who need timely bed availability. In addition to planned admissions, there are multiple admissions from the emergency department. In regular patient feedback and consultant feedback, bed management in the hospital has been an area of concern. Delay or refusal wrt bed availability affects timely patient care and affects brand image of the hospital. A group of workforce hence identified this area for in depth study and workable solutions.