Max Hospital Patparganj is a tertiary care 402 bed hospital located in east Delhi. Department of Nursing is the largest workforce in the hospital comprises around 50 % of total work force.Feedbacks from external as well as internal customers were pointing to major gaps in patient care delivery in terms of knowledge,skill ,training and experiance. Hence with approval of senior managememt & CNO an internal team was formulated for the project implimentation.