Most organizations commence the journey to Performance Excellence by building quality management systems. Without a foundation in place, these organizations get rapidly disillusioned. They tend to make their mistakes faster and more consistently!
Building a foundation for Performance Excellence involves focusing on numerous core values that underlie the IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) criteria. According to me, the significant ones for accelerated transformation of an organization in the current turbulent environment are: Visionary Leadership, Customer-Driven Excellence, Valuing Workforce, and Managing for Innovation.
We have learnt from past applicants and particularly celebrated ones that Quality & Excellence initiatives are not fully delegable .. Leadership must embrace the transformation process using the IMC RBNQA model. We have also learnt that Quality is not only about industry standards. It is about proactive laser sharp customer focus.
Finally, we have learnt that the workforce is the only appreciating asset in an organization and our IMC RBNQA applicants firmly recognize this. They also believe that, unfortunately, the left-brain knowledge resident in the workforce is the most underemployed asset of their organization. Further, they understand that their workforce is capable of right-brain innovative thinking - an asset seldom used in industry.
By addressing these four core values upfront, the journey to Performance Excellence can be a smooth desert ride. The challenges will not be over powering.
CREDITS: Suresh Lulla, Founder & Mentor, Qimpro Consultants Pvt. Ltd.