Improvement In Staff & Patient Communication by Implementation Visual Management Tool in The Clinical Process

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INTRODUCTION Training staff with their departmental SOPs in patient care areas was a challenge identified by the process owners. The need identified by the senior-leaders to have standardized workplace, transparent and easily understood by staff and patients. Therefore management introduced visual management tool among the senior-leaders and implemented in all departments accordingly. Visual management is a form of communication used to give a snapshot of daily operations. It is concept of making a workplace effective through visuals. Enhances smooth-flow of information, techniques that makes operation standards visible which eliminate waste. Implemented- who, what, when, where, why & How(5W1H) in five minutes.