How the IRCTC used Knowledge Management to its benefit?

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In recent years, globally competitive companies have discovered the importance of an organisation-wide knowledge management system (KMS). KMS provides employees with instant access to knowledge gained throughout the organisation, thereby enhancing business effectiveness. From being a hygiene factor, KMS has now evolved into a “must-have” component for customer-facing units or departments. For organisations that are spread across the globe, this is a necessity.