INTRODUCTION
Delivering right diet to right patient at right time is a team effort in Hospital setting. The Dietician in collaboration with treating consultant prescribes
the diet, nursing and Food service department coordinates to ensure that patients receive meals planned specific to health conditions to support
recovery and health.
There are multiple critical control points to ensure a progressive path of recovery. Patient’s perspective and satisfaction are two important major
multidimensional concepts.
During routine review of Monthly reports, we noted low PSI scores (patient satisfaction index). Among multiple reasons, we found a strong correlation
positive between patient satisfaction level and quality indicators.