Enhancing Patient satisfaction through a systematic Inpatient Report Reconciliation System

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P.D.Hinduja Hospital has 97-100 discharges/day, each with average 20 investigation reports to be given to the patient. Tracing each report to inform the patients which were pending was time consuming and delayed the discharge process. Incidents of patients approaching the report counter after discharge only to be told reports were already handed over to them or to be collected from elsewhere led to dissatisfaction amongst patients and staff.