WORD CLASS QUALITY : An Executive Handbook, By Suresh Lulla
Published by Toto McGraw-Hill, Pages 553 Rs. 550.00
To the surprise of most, India played a significant role in the history of quality. In fact, it was the benchmark for World Class Quality (WCQ). A significant reference to India in A history of Managing for Quality edited by the quality guru, Dr. J. M. Juran, bears testimony.
Simply stated the icon for WCQ is the craftsman. What attributes does one associate with the craftsman? Customer knowledge, ability to translate customer needs to product features; skill to produce the features, economically; survival of the family (and generations) dependent on customer satisfaction/loyalty; ownership of the entire process from understanding customer needs, to order execution, to support services; word-of-mouth recommendations; etc. This is WCQ.
With contributions from industry stalwarts like Dr. Jamshed J. Irani, Deepak Mittal, Deepak Parekh, Steve Fote, Ganesh Natarajan, Dr. Hannan Ezekiel and 16 others, this book gives quality management a context In India.
“I think one cannot find a better compliation of thoughts and processes to embark on the journey to achieve world class perfection in quality. The book includes easy-to read and practical applications for building best quality processes in organizations from the ground up, and implementing these practices. The book is surely a roadmap to achieve world class quality.” - Gulu Mirchandani, Chairman & MD, Mirc Electronics Ltd, Mumbai
“I know Suresh Lulla for almost 15 years now and have the highest regard for him. I consider him one of the most outstanding Quality Gurus in this part of the world. World-Class Quality : An Executive Handbook is not just one more book on quality but an incredibly useful practical Handbook which senior executives can utilise on a regular basis in their search for excellence. It is a Handbook for every manager’s table and not his book-shelf.” - Niraj Bajaj, Managing Director, Mukand Ltd, Mumbai
“Suresh Lulla is the Quality Evangelist of India. This book is typical of his rigorous approach to the enhancement of the quality movement. Contributors to the book are giants in their own fields and convincingly prove the importance of quality in all aspects of business and social life.” - E A Kshirsagar, Director-in-Charge, A F Ferguson & Co, Mumbai
“I am deeply impressed by the depth and breadth of WORLD CLASS QUALITY : AN EXECUTIVE HANDBOOK. I am certain it will serve the purpose of taking the quality movement in India to an entirely new plane. We can begin to dream of a time when the “MADE IN INDIA” label will spell excellent and dependable quality. I wish all managers take to implementing the lessons shared by a wide spectrum of Indian leaders.” - Shailesh Haribhakti, Partner, Haribhakti & Co, Mumbai
“This book clearly indicates that delighting customers, by taking appropriate steps, can be a reality for the Indian companies. Your approach to present the success stories of the Indian companies who have used quality as-a winning edge will give confidence to the Indian CEOs and Executives. I find this book truly world-class.” - K K Nohria, Chairman, Crompton Greaves Ltd.
Suresh Lulla established Qimpro Consultants in 1987 as a focussed quality management consultancy based on the Juran Trilogy; quality planning, quality control, and quality improvement. Since inception, Qimpro has saved Indian corporates over Rs. 4,000 crore in terms of costs of poor quality, using the Juran methodologies. Currently, Qimpro is the exclusive Indian affiliate of David Hutchins International, UK; GOAL/QPC, USA; and Quality Council of Indiana, USA. Apart from India, Qimpro has conducted assignments in Thailand, Malaysia, Singapore, Indonesia, Pakistan, Sultanate of Oman and Kenya.
CREDITS: IMC