Quality Fables Seminars

Quality Fables are not about fiction and/or animals. They are short narratives/stories, involve real people, making a significant point.

Suresh Lulla has designed revolutionary seminars for Process Excellence and Performance Excellence using his wealth of consulting experience since 1972, using Quality Fables.

Lessons are learned from stories and factored into management principles. Currently we have a bank of 50 Quality Fables. The seminars are therefore also highly customizable, and typically cover six Quality Fables per day.

Learning Outcomes

  • Understand the role of leaders for accelerating transformation
  • Learn the top-down approach for strategic quality planning
  • Understand that customers pay your salary
  • Learn to identify the hidden plant, within your plant, dedicated to producing chronic waste
  • Learn to differentiate between chronic and sporadic problems
  • Understand that people make quality
  • Understand benchmarking for best practices

Program Outline

  • The evolution of Quality
  • Foundation for Quality Management - fables on leadership, strategic planning, customer focus
  • Infrastructure for Quality Management - fables on process management, cost of poor quality measurement, employee focus
  • Results from Quality Management – fables on higher revenues, lower costs