Gunavatta aur Aftab

by Balaji Reddie
6 292 5.0/5

“I think we’ve tolerated this enough” , said Mr. Kirodimal the CEO of Arthik Production Private Limited . The discussion was about one of the employees who was very sincere and honest , but had a very bad track record of attendance . He would invariably exhaust his leaves for the year by the end of October , and then would be charged with ‘Leave Without Pay’ for he rest of the Calendar year .

All his colleagues liked this affable employee and his impeccable work , but now the CEO was looking to terminate his employment because of his ‘misdemeanours’ . This was brought to the notice of the Quality Director of the company – Mr. Gunavatta in whose department he worked . “Aftab is a good man . Why does he have such a bad track record otherwise ? I believe in blaming the process and not the person . There must be an underlying problem we’re not able to see . Let’s look at the data .”

His absenteeism records showed that he remained absent either a day before despatch to a major customer – or a day after . It was always the same customer ! “Now that’s a coincidence ! Why the same customer every time ?” asked Mr. Gunavatta . “Well we despatch material to them every other week as per their requirement” , said Aftab’s immediate Supervisor Mr. Khadoos .

So , in effect , Aftab was inspecting a fortnight worth of despatch in a matter of two days every single time . If some other requirement from any other Customer came in the interim , it meant that much more work and tension .

Upon digging deeper , it came to light that Aftab would be stuck at his table the whole day inspecting sampling lots of the material which was quite cumbersome . If there were multiple despatches , it would lead to boredom and fatigue , and Khadoos would not want anything to slip through – he would come down on Aftab like a ton of bricks upsetting him no end . It was then that they discovered that Aftab had a hypertension problem . It had nothing to do with his age (he was in his mid thirties) – it was hereditary . So that was it !

“Why did you not tell me of his frail health before ? People with hypertension need to be on the move and need a ‘change in scene’ regularly” , said Mr. Gunavatta . “I’ll talk to the Manager in charge of Provider-Network Design and get Aftab to visit the Providers’ premises and carry out checks at the Providers’ end . He can also improve their processes consequently . I think this is going to work” .

Aftab was given this responsibility to improve Provider Quality at source . What a transformation that precipitated ! He loved going to Providers’ end and carrying out checks there . He also trained them and improved their processes . Arthik Production no longer had to rely on incoming inspection now . The most beneficial outcome was that his attendance soared . He loved his work ! He felt important now . His family said that his attitude and self worth improved too .

 

Lessons Learned

Lessons :

  1. Never blame the person , blame the process .
  2. Stop robbing people of their pride of workmanship . People have a right to enjoy their work .
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30 June 2020 by SHIVANSHU MISHRA
Gunavatta aur Aftab πŸ‘ŒπŸ‘ŒπŸ‘Œ
30 June 2020 by Divyansh Paliwal
Gunvatta aur AftabπŸ‘ŒπŸΌπŸ‘ŒπŸΌπŸ‘ŒπŸΌ
30 June 2020 by Siddharth Tamrakar
Great learning from this story. Root cause analysis πŸ‘πŸΌ
Gunavatta aur Aftab πŸ‘ŒπŸΌπŸ‘ŒπŸΌ
30 June 2020 by Sayali Zende
This is an excellent article which highlights what you've always taught us: "People want to do a good job, and that something in the process that we created has prevented them from doing so!"
02 July 2020 by Omkar Sinnarkar
Crystal clear message towards making process better and understanding the roots of the problem.
09 July 2020 by Gaurav Shenoy
Short and Sweet Story.πŸ‘

Great Learnings on how to Manage Professional Life and maintain the Balance.πŸ˜‡

Thank You Sir.πŸ™