Wisdom, Love & Care of Grandma

by JSW Global Business Solutions Ltd.
0 876 5.0/5

Winner - Quality Fables Competition 2018

Once upon a time there was a Grandma, she was so wise and popular among the children of the village, that all of them used to come and sit with her during the evening at the temple compound.

As the Lady was full of wisdom, the children used to ask a lot of questions to her, all of them will ask different questions at the same time, every child was keen to know the answer to his question, as a result, the atmosphere used to turn out into a chaos and very few lucky ones will have their answers.

The Grandma was really worried that she was not able to help the children, and share her wisdom with them effectively, a solution was urgently required, otherwise the children were losing out on learning, and there was a strong possibility that, she will also lose out on them. She discussed with Village seniors also, for their support and commitment for funds.

She wanted to increase, the number of questions handled per day, so that the response time comes down and more children can be satisfied by her answers. Next day onwards Grandma started collecting data.

To get more organized, she asked every child, to first write their questions on a piece of paper and put them all in a jar. Then she started taking out one paper at a time, and answer it, which all the children will attentively listen. Then she will ask the children to make a decorative chart paper, on which they will write some of the important questions of the day and their answer, and paste it on the wall of the temple compound for other children to see, who missed to come that day. She found that the number of questions answered per day have now gone up.

Still from the data collected she found that volume of question coming daily was much higher than the time available to answer them, so she identified some children who were hearing to her answers from long time now and had become smart learners. She gave names to these children as “Web_Portal”, “Mobile_app”, “sms_update” and “chat_bot”. She gave them the responsibility to filter out the questions that they can handle. This way, she made her time available for the new questions that were not covered by these four. She asked another two children to collect and allocate the questions, she called these children by the name of “software” and “skill Mapping”.

Further Grandma categorized the questions, subject wise and proactively informed the schools of the locality to make improvements in their curriculum, to address the children needs.

After making these changes, she found that, there is a reduction in the total questions being asked each day and also in the number of questions left unanswered. She started making a list of questions left unanswered, so that she can answer them on the next day. Now she was able to cater to much higher number of children with very few direct question coming to her.

In the spare time that she generated, she started sharpening hew wisdom further, and in order to extend her services in the neighboring villages as well, she started training selected grandma’s there to replicate her success story.

The Name of our Beloved Grandma was GBS_Vendor_Support_Cell

Lessons Learned

  • Proactive information flow brings in satisfaction for recipients.
  • Digitization and use of technology makes easy to provide meaningful information.
  • All stake holders are important, irrespective of whether they provide or receive your services.
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