Imagine a world where humans are enemies of each other, and seeing them prepare for a war is a nightmare.
Humans always make mistakes and this gives advantage to others to win over them. Can we ever imagine a world without mistakes, without so called human errors? Every service provider uses its human intelligence to win deals and show their expertise as human to attract new customers. But is it only the manual work customers are interested in? Are we even thinking of addressing the actual need of faster, better, cheaper and different type of service?
We at eClerx had to challenge this situation, we had to take the giant leap, may be a step close to the future. We had to rise from the plain vanilla business to something more exotic and focusing more on customer delight.
The villain and its empire had to be conquered, no more survival of the fittest. It was time we had to show the world we are The Transformers with a promise to liberate.
The combat was approved by the steering committee and it was decided to work on the transformation. Thus raised the roboworx structure, all the manual and repeat work was taken care off. The perfect coding for roboworx built the best armor. There were no more errors, no more manual repeated efforts. The three basic coded layers for roboworx helped all to enter data and enjoy the output. The robot was skilled enough to generate the required output within minutes.
Trained with all skills to filter data, understand the logic to be used and process what is pending and deliver all the output well before time was like a new dream coming true every day. Minimum involvement of humans made the entire process extremely swift and error free.
Yes it was true, there was no error no human miss outs. It seemed we were dreaming but it was time we celebrated the victory. There was no more pain in the industry, no hue and cry any more. The roboworx rose and was similar to the statue of “Colossus of Rhodes”, we now had to stand tall and celebrate the victory over the villain.
Now it was robots working and not humans, the feelings itself gave a relief to the customers who were delighted with the performance and not compromised even by 0.001%. Now that was transformation to faster, better, cheaper and different type of service to the customers.
Lessons Learned
- In-house Robotics process automation is cost effective as compared to consulting RPA Experts
- Technical and non-technical aspects to be analyzed, disparate systems to be evaluated