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If you are interested to learn some things, things which endure, and will do you well to heed and apply, then you are in for a treat. If you are looking for a book you will consult time and again, then this one is for you. This is a book you buy to impress yourself.
In his first book, Suresh Lulla has invited industry leaders, international authorities in quality to offer insights for pursuing and attaining world-class quality. In 22 chapters he has prepared a modern day road map for implementing world-class quality in your organization.
In this unprecedented book, Suresh brings forth the body of knowledge that is World-Class Quality as applied throughout India and well beyond. It contains contributions from 22 organizations and individuals who have ‘been there, done that’ ” …Frank M Tedesco, Senior Vice President, Juran Institute, Inc USA
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