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13 November 2020

The Problem Solving Memory Jogger™ II

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Problem solving, as it’s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future.

  • Understand work as a process
  • Identify important problems to work on
  • Develop team skills
  • Find the root cause
  • Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains examples in health care and information technology. Includes new material on Failure Mode & Effects Analysis (FMEA), Scatter Diagram, A3 Charts, as well as a tool for verifying root causes. Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. Provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the 7 steps, and illustrates a case example that is introduced throughout each step and tool application.

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OFFICE TIMINGS:

Mon to Fri - 8:30 am to 5:30 pm*

* Orders received after 2:30 pm will be processed on the next business day

Next 2 Holidays:

02 October 2020
13 November 2020

we accept MasterCard, Visa and Net Banking