Over the past three decades, Quality Management has matured from Process Excellence to organization-wide Performance Excellence.
The parallel is the quality of a solo musician versus the collective performance excellence of an orchestra. Crescendo!
The results of Performance Excellence are a rainbow of: corporate governance, customer satisfaction, employee satisfaction, societal satisfaction, share holder satisfaction, and operational efficiency. These results are a function of inter-dependent processes involving leadership, strategic planning, customer focus, knowledge management, human resource focus, and process management.
As you will realize, you know all this. What is missing is structured thinking.
Performance Excellence Pro is a unique digital course driven by video-stories. We call them fables. The methodology provokes thinking, reflection, and learning with respect to Performance Excellence categories.
The course serves as a foundation for driving an organization up the quality maturity scale.
In the global and local market arena, Performance Excellence is a choice with no options.