This certification enables formal management recognition that the manager demonstrates knowledge of quality leadership, strategic quality planning, customer satisfaction and focus, human resource management, training and education, process management, and operational results.
Eligibility
The candidate should be a manager and have 5 years of on-the-job experience.
Study Material
World-class text from Quality Council of Indiana, USA
Topics Covered
1. Leadership
2. Strategic Development
3. Management Skills
4. Quality Systems & Models
5. Management Tools
6. Measurement Tools
7. Customer Focus
8. Supplier Management
9. Training & Development
10. Essay Questions
Pre-work
100 hours of self-directed learning over 10 weeks as per study schedule provided
Tutorials (optional)
2 days in Mumbai, New Delhi, Chennai
Tutorials are subject to a minimum batch size of 15 candidates.
Examination
Part 1 is a 45-minute closed-book exam which requires essay-type answers to 2 of 3 questions. Part 2 is a 3 hour 15 min open-book exam of 150 multiple-choice questions.
Please note, for tutorial candidates you will have one open-book exam of 75 questions and one essay-type question at the end of each day (to cover the first half and second half of the study material respectively).
