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In this section we offer a selection of quality management bestsellers. Some of these books are recent and others are eternal classics.
Please email bookstore@qimpro.com or call 022-6634 8701 for the latest price, quantity discounts, and shipping details for the titles listed below: |
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In Architect of Quality, Juran recounts his fascinating life story, revealing how he overcame dire poverty and childhood tragedy to make a profound impact on business and society. In this frank memoir, Juran explores his motivations, the challenges he faced, and his choices in life, which led to his eventual development of the basic priciples of quality. He offers a rare, personal behind-the-scenes look at his first jobs (which included manufacturing snake oil and scabbing during a railroad strike), his professional consulting years, and how he helped to spread the quality movement around the world, influencing millions and shaping the future of business. |
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If you are interested to learn some things, things which endure, and will do you well to heed and apply, then you are in for a treat. If you are looking for a book you will consult time and again, than this one is for you. This is a book you buy to impress yourself.
In his first book, Lulla has invited industry leaders, international authorities in quality to offer insights for pursuing and attaining world-class quality. In 22 chapters he has prepared a modern day road map for implementing world-class quality in your organization.
See Chapter Scheme
See Endorsements
See FOREWORD by Frank Tedesco
See FOREWORD by Mukesh Ambani
See Synopsis |
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After the consultants have gone... Six Sigma: Breakthrough and Beyond goes beyond most six sigma texts to deal with the practical day-to-day human, structural, and technological issues which arise when initiating and maintaining a Six Sigma effort. |
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Cost reduction… productivity improvement… customer retention…these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. The Six Sigma Way:
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Addresses the challenges and politics of launching, leading, and training people for Six Sigma |
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Focuses on implementing the major steps and quality improvement tools in the Six Sigma system |
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Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations. |
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Six Sigma is today's most talked-about, and successful business improvement initiative. The Six Sigma Way Team Fieldbook goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project. Designed as a step-by-step implementation manual, it explains how to use Six Sigma methods to identify products and processes that need improvement, and then how to use a proactive approach to either improve or redesign them - boosting performance, reduction costs, and increasing customer satisfaction. |
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The First Six Sigma Primer for Employees
A brief introduction to Six Sigma - today's most talked-about system for improving the quality of organizational processes - for employees of organizations rolling out Six Sigma - not just managers. A concise summary of the core themes and processes of Six Sigma, this overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success. Based on the best-selling The Six Sigma Way, this accessible introduction to answers employee questions and concerns about this revolutionary program. |
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An essential reference in quality engineering and management practices, this handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the next century. |
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Managerial Breakthrough by Dr J M Juran is the classic guide to improving management performance. The book was originally published over 35 years ago and was hailed as the definitive guide to understanding the managerial processes of control and improvement. A position it holds till date. The current edition, displayed here, has been revised to include a chapter on quality planning that was missing in the original thereby completing the quality trilogy. |
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Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality. |
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Juran on Leadership for Quality espouses executive leadership as the key to a company's quality revolution and for producing the real cost benefits over both the short and long run that superior quality brings. In this book, Dr Juran provides top-level managers with the specific, field-tested methods they need to successfully lead their companies in the quest for superior quality. |
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Quality expert J. M. Juran has personally compiled an international history of managing for quality. Each stand-alone chapter is written by a renowned authority on quality, representative of diverse backgrounds and cultures.
This is the first book of its kind on managing for quality that focuses on the big picture rather than specific methods or industries. This historical overview on quality is a must for every business professional.
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Author Stephen R Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, honesty, and human dignity - principles that give us the security to adapt to change, and the wisdom and power to take advantage of the opportunities that change creates. |
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What are the most important things in your life? Do they get as much care, emphasis, and time as you'd like to give them? Far from the traditional "be-more-efficient" time-management book with shortcut techniques, First Things First shows you how to look at your use of time totally differently. Using this book will help you create balance between your personal and professional responsibilities by putting first things first and acting on them. Covey teaches an organizing process that helps you categorize tasks so you focus on what is important, not merely what is urgent. |
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Stephen R Covey demonstrates that the answer to these and other dilemmas is Principle-Centered Leadership, a long-term, inside-out approach to developing people and organizations. The key to dealing with the challenges that face us today is the recognition of principle-centered core within both ourselves and out organization. Dr Covey offers insights and guidelines that can help you apply these principles both at work and at home - leading not just to a new understanding of how to increase quality and productivity, but also to a new appreciation of the importance of building personal and professional relationships in order to enjoy a more balanced, more effective life. |
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Out of the Crisis provides a full account of Dr W Edwards Deming's thinking on the primacy of management's role in improving quality and productivity. He demonstrates what managers do wrong and how costs, dependability and quality can and must be improved. Deming provides a new theory that gets to the roots of industrial competitiveness that face managers today. |
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Quality Planning and Analysis is a textbook about achieving customer satisfaction. Not just about meeting specifications and statistical process control but about quality. This book rejects the concept that the control of quality is primarily a matter of statistical techniques. Instead, it develops the viewpoint that product and service quality requires managerial, technological and statistical concepts throughout all major functions of an organization. |
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A rebel. A self-made man. A leader. A business genius. Jack Welch may be the most talked about and widely emulated manager in business history. He's used his own uncanny instincts and unique leadership strategies to run GE, the most complex organization in the world, increasing its market value by more than $400 billion over two decades. And he's not done...
Now the legendary business leader shares his greatest victories, his most valuable experiences, and even his most devastating failures in a passionate memoir that reveals his most important secrets to success --- in business and in life. |
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Tom Peters is one of the most influential business guides of all time. This book brings his seminars - and Peters contagious passion to the reader through bold graphics, astounding facts and figures and quotes. This is a practical guide that will teach you how to: Reverse the rising tide of product and service and faster uniqueness, Capitalize on the skyrocketing purchasing power of Women, Convert sluggish staff into vital centers of intellectual; capita; accumulation, Build systems of elegance and beauty, Liberate your creativity and individual leadership style. The Circle of innovation will empower you to transform your organization, your career and yourself. |
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When a company gets in trouble and the leadership is shown to the door, who does the Board of directors look for as a replacement? A leader with a proven track record to EXECUTE. Larry Bossidy and Ram Charan lay out the building blocks for assembling an execution-focused organization in plain language, and supplement their approach with numerous anecdotes. This book is a quick and engaging read, and the book is definitely grounded more in real corporate experiences than in academic theories. Companies who follow the guidelines of "Execution" know that processes are useless without the right strategies, and strategies are useless without the right people engaged and accountable for executing them. |
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The first edition of Just in Time a concept that is also referred to as Lean Production, provided a philosophy which could revolutionize industry. The concept - making nothing until it is needed and then producing it to the highest level of quality - sounds simple enough, but can cut a company's costs by up to 60% of sales revenue. At the time of this book's original publication, there were many misconceptions as to both the content and purpose of the concept. Unfortunately, some of these misconceptions can still be seen today. Perhaps because of this and the lack of appreciation of the true power of JIT, it has never achieved its full potential in the majority of non-Japanese influenced organizations.
JIT is not just stock control or quality circles - to succeed it requires the commitment and enthusiasm of all employees, which in turn depends on visible and vigorous support from top management. The principles underlying this concept have not changed but the field has matured and developed - this second edition of Just in Time takes this into account. In summary the message is this: look after the process and the product will look after itself.
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General Electric Company has been cited among America's most admired companies. Much of the credit goes to Jack Welch, GE's chief executive for the past 17 years. In this book, Robert Slater draws extensively on Welch's own words to deliver his now familiar message: keep it simple; face reality; embrace change; fight bureaucracy. Slater's account of Welch's fierce efforts to lead a global, multifarious organization of 270,000 people inspires admiration. The book provides fresh insights into GE's shift toward service businesses, as with its takeover and transformation of NBC. Most timely are Welch's closing thoughts on trends in the global economy? |
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Konosuke Matushita built the business bearing his name into the world's largest consumer electronics company, turning out such familiar brands as Panasonic, Technics, and Quasar. He is also credited with establishing the Japanese system of paternal management, which offers lifetime employment. This book by Kotter is a thoroughly researched and illuminating portrait that shows its subject as not only a successful businessman but also a visionary humanitarian. |
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Made in Japan is the fascinating story of SONY Corporation. The difficult beginning after the end of a devastating world war, the unflinching enthusiasm and belief in their goal - to create the finest quality products and the leaders and team members who made it happen. It is the story of how the label 'Made in Japan' became synonymous with quality. Written in an autobiographical style by Akio Morita, who was chairman of the board and Chief Executive Officer, this book offers an unique insight into the genius of Morita and the corporation he helped build. |
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Beyond Strategic Vision is a "how to" guide to the Hoshin method for executives, managers, and any other professionals who must plan, create, and implement as part of their normal job.
Having recognized the power of Hoshin Planning, this book tailors the system to fit the culture of North American and European organizations. The most effective way to set the direction for the future of an organization is to develop a shared vision of the future organization, contrast it to the current organization, and then create a plan for bridging the gap: the Strategic Plan. Beyond Strategic Vision shows you how to do this effectively and efficiently. |
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Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees.
All organizations spend thousands of hours collecting and reading data. However, many of these hours are nothing more than wasted metrics that lead to inaccurate decision making.
Measuring everything is more damaging than measuring nothing pinpointing the vital few key measures is the key to success.
Integrating the "balanced scorecard" concept with a Baldrige approach, Keeping Score will show you how to: evaluate your current approach to measurement, pinpoint incorrect performance measurements, select the right financial metrics, measure customer satisfaction and value, measure quality of products and services before they reach customers, perform process measurement, track supplier performance, measure employee satisfaction, and redesign metrics and systems used to collect and report data. |
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This GOAL/QPC classic will teach you Quality Function Deployment (QFD), a revolutionary organizational strategy for developing new products.
QFD unites all parts of the organization to carry the voice of the customer through each stage of product development. QFD also makes better use of the time it takes to define a product while reducing overall product design time by 30-50 percent. Better Designs in Half the Time will help you bring better quality products to the market faster and more efficiently than your competitors. |
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| For more details please write to: bookstore@qimpro.com |
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