| Step 1. |
Facilitate formation of a quality council |
| Step 2: |
Assess the cost of poor quality at the healthcare organization |
| Step 3. |
Facilitate pilot project identification |
| Step 4. |
Facilitate project team selection |
| Step 5. |
Provide training to prospect teams: |
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| Step 6. |
Facilitate the monthly quality council meetings |
| Step 7. |
Review the progress of project teams, monthly; and coach members for transformation |
| Step 8. |
Identify in-house facilitators |
| Step 9. |
Identify in-house trainers |
| Step 10. |
Scale-up: identify more projects |
| Step 11. |
Repeat steps 4 to 7 using in-house facilitators and trainers |
| Step 12. |
Facilitate the design of a recognition process |
| Step 13. |
Institutionalize: integrate quality improvement into the business strategy |
| Step 14. |
Facilitate deployment of improvement goals. |
