Quality Improvement in Healthcare Developing a process mindset
Rationale
Knowledge about what it takes to improve performance in healthcare is growing at an accelerating pace. As knowledge grows, so does the complexity healthcare providers face as they seek to control costs, deliver superior services and achieve competitive distinction through effective process management. Quality Improvement in Healthcare is a comprehensive training program to set the foundation for quality management in healthcare organizations, and develop a process mindset; based on the Juran Trilogy.
Objectives
To define the key factors for building a quality foundation in a healthcare organization
To understand the step-by-step structured quality improvement methodology for achieving process performance results in a healthcare environment
To understand the roles and responsibilities of senior leaders for implementing quality improvement in healthcare
To train cross-functional teams on the structured quality improvement methodology, using a simulation exercise, that runs through the entire workshop
