Process Mapping
In-house Workshop
 
Rationale
All healthcare organizations are a collection of processes - managerial, technical, and social. These processes are the natural activities you perform that produce value, serve patients and generate income. Managing these processes is the key to the success of your organization. Unfortunately, most healthcare organizations are set up to manage tasks, not processes.
 
Objectives
To understand how processes interact in a system
To understand how to locate process flaws that are creating systemic problems
To learn how to evaluate which activities add value for the patient
To learn how to mobilize teams to streamline and improve processes
To learn how to identify processes that need to be improved, controlled, or replanned.
 
Contents
The contents of this one-day workshop are:
Managerial, Technical, and Social Processes
MacroMaps
MicroMaps
Non-value-adding Steps
Mobilizing Teams
Control, Improvement, and Replanning
 
Related Course
Quality Improvement in Healthcare
Quality Improvement Tools
ISO 9001:2008 QMS
 
Participants
The workshop is designed for senior and middle level healthcare organizations managers, trainers and consultants.
 
Post-Workshop Implementation Support
Identify of trainers for Quality Improvement Tools
Coach on training skills
Audit the performance of trainers
Facilitate the development of examples
 
Reference Books (www.qimpro.com/bookstore)
Certified Quality Improvement Associate Primer and Solution Text
Certified Quality Process Analyst Primer and Solution Text
The Memory Jogger™ II Healthcare Edition
The Problem Solving Memory Jogger™
 
For more details please write to: info@qimpro.com
 
Navigation
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Quality Foundation
 
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Process Mapping
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ISO 9001: 2008 QMS
 
NABH Standards for Hospitals
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