| Delivering cutting-edge results through strategic process management |
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| Education with Action |
| The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) model and criteria have been developed by the Indian Merchants’ Chamber to enable healthcare organizations to achieve performance excellence. Consistent with the principles of continuous improvement, the award’s criteria have been revised and improved every year. |
| The basic thrust of this IMC RBNQA (Healthcare) course is to understand the graduation of a healthcare organization from ‘managing for quality’ to ‘quality of management’, in other words, performance excellence. |
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To understand the core values of the IMC RBNQA healthcare model |
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To understand the seven categories of the IMC RBNQA healthcare model |
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To understand the road to world-class quality |
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| The contents of this three-day workshop are: |
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Core Values for Performance Excellence |
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Leadership |
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Strategic Planning |
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Focus on Patients, Other Customers, and Markets |
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Measurement, Analysis, and Knowledge Management |
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Workforce Focus |
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Process Management |
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Results |
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Road to World-Class Quality |
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The workshop is designed for senior and middle level healthcare organization managers, trainers and consultants. |
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Facilitate the formation of a Performance Excellence Council |
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Facilitate a self-assessment exercise |
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Facilitate the development of a transformation plan, and formation of project teams |
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Facilitate the monthly Performance Excellence Council meetings |
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Monthly review of progress of project teams and coaching for transformation |
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Monitoring performance results |
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Certified Manager of Quality / Organizational Excellence Primer and Solution Text |
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| For more details please write to: info@qimpro.com |
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