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The current global business environment is trapped in a vortex. The singular strategy for survival is intelligent cost reduction. Organizations need health in their bottom line for survival.
Our traditional vertical silo thinking for business management requires a paradigm shift. We need to remember that work flows horizontally through cross functional processes to the customer. The performance of these processes can impact the bottom line, significantly. Consequently, we need to focus on process efficiency, by eliminating the chronic waste locked (read budgeted) in manufacturing, services, and business processes. Dr J M Juran refers to this chronic waste as the Cost of Poor Quality (COPQ) of an organization. |
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Tip of Iceberg |
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When it comes to COPQ, most organizations have a tendency to focus on the initial or visible 5-10% of total cost (waste, rework, inspection costs, etc). What is not evident, but crucial is that the rest 15-25% of the hidden cost is not visible. Metaphorically, this is comparable to the Iceberg. |
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Features |
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Identification of key business processes of an organization. |
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Micro level assessment for key business processes of an organization. |
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Identification of vital few chronic problems, by business process. |
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Selection of the appropriate methodology and tools for improvement and innovation. |
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Setting strategic goals for business processes to become more effective in terms of customer satisfaction and efficient in terms of reductions in COPQ. |
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Identification of low-hanging fruits (cost savings) in the first month. |
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Facilitation for business process transformation through improvement and innovation. |
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Approach: COPQ Assessment |
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Approach: Improvement and Innovation |
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Tangible Results |
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Cost reduction |
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Higher customer satisfaction |
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Intangible Results |
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Improved communication |
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Simplification of work |
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Improved motivation |
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Continuing Results |
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Capability to continue Intelligent Cost Reduction |
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| For more details please write to: info@qimpro.com |
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